Customer Support Executive

Two95 International; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer support company is seeking a Japanese Customer Support Executive in Cyberjaya, Malaysia. The role is full-time and office-based, focusing on handling customer queries in Japanese. Candidates must hold a JLPT N1 certification or be native speakers. The company offers a salary range of RM 8,000 to RM 9,000, shift allowances, medical benefits, and support for relocation including visa sponsorship and accommodation upon arrival.

Benefits

Shift allowance

Employment VISA

1-way flight ticket reimbursement

1-week hotel accommodation

Comprehensive medical benefits

Maternity and paternity leave

Qualifications

• Must have JLPT N1 certification or be a native Japanese speaker.
• Open to all nationalities with willingness to relocate.
• Fresh graduates and experienced professionals welcome.

Responsibilities

• Handle customer queries via chat, email, and calls in Japanese.
• Provide support for online shopping experiences.
• Communicate professionally with customers.
• Work in rotational shifts to support global customers.

Skills

Native Japanese

Customer service experience

Communication skills

Education

JLPT N1 certification

Job description

Overview

Japanese Customer Support Executive (Native Japanese / JLPT N1 Speaker) – Full-time, Office-based

Responsibilities

• Handle customer queries via chat, email, and calls in Japanese (English not required)
• Provide solutions and support related to online shopping experiences
• Ensure high-quality and professional communication with customers
• Work in rotational shifts to support global customers

Qualifications

• JLPT N1 certification OR Native Japanese speaker
• Open to all nationalities (visa sponsorship available)
• Fresh graduates & experienced customer service professionals are welcome
• Willingness to relocate to Malaysia

What We Offer

• Salary: RM 8,000 – RM 9,000 basic (depending on CS experience)
• Shift allowance for afternoon shifts
• Employment VISA & 1-way flight ticket reimbursement (for expats)
• 1-week hotel accommodation upon arrival (for expats)
• Comprehensive medical benefits (in-patient & out-patient for self & family)
• Maternity & paternity leave, annual leave, medical leave as per labor law