IVF Agency Administrative Assistant

Florababy; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare services provider in Malaysia seeks an Administrative Assistant to support their medical office operations. This crucial role involves assisting patients, managing administrative tasks, and coordinating with medical staff. Ideal candidates will possess a Bachelor's degree in healthcare or business administration, have previous medical office experience, and exhibit strong communication and organizational skills. Familiarity with EHR systems and proficiency in Mandarin is preferred. Join a compassionate team dedicated to improving community health.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive work culture

Meaningful work impacting lives

Qualifications

• Preferred previous experience in a medical office setting.
• Understanding of medical terminology and procedures is a plus.
• Proficiency in Mandarin is preferred to communicate with clients.

Responsibilities

• Assist patients with scheduling appointments and treatment coordination.
• Handle phone calls, emails, and manage records and billing.
• Prepare and organize patient files and maintain privacy regulations.

Skills

Organizational skills

Communication Skills

Computer Skills

Compassion and Empathy

Adaptability

Education

Bachelor’s degree in healthcare administration or business administration

Tools

Microsoft Office Suite

Electronic Health Records (EHR) systems

Job description

Are you passionate about healthcare and skilled in administrative support? Join our esteemed Health and Medical Group Agency, Flora&Careu International Sdn Bhd, where your organizational skills and dedication will contribute to improving the well‑being of our community.

About Us

At Flora&Careu International Sdn Bhd, we’re committed to providing top‑note healthcare services to individuals and families. Our agency is renowned for its compassionate care, innovative treatments, and dedication to patient‑centered outcomes. We foster a supportive and collaborative environment where every team member plays a crucial role in delivering exceptional care.

Role Overview

As an Administrative Assistant with Flora&Careu International Sdn Bhd, you will be an integral part of our team, providing essential administrative support to ensure smooth operation within our medical office. Your role will be vital in managing day‑to‑day tasks and supporting both our staff and patients effectively.

Responsibilities

• Patient Coordination: Assist patients with scheduling appointments, coordinating treatment plans, and addressing inquiries related to IVF procedures.
• Administrative Support: Handle phone calls, emails, and correspondence; maintain electronic and physical records; manage billing and insurance claims; assist with data entry and filing.
• Documentation: Prepare and organize patient files, consent forms, medical records, and other necessary documents while adhering to privacy regulations.
• Coordination with Medical Staff: Communicate effectively with physicians, nurses, and other medical personnel to ensure smooth patient care and treatment coordination.
• Financial Coordination: Assist with financial arrangements, including insurance verification, payment processing, and assistance programs.
• Patient Education: Provide basic information about IVF procedures, medications, and treatment protocols; offer resources and support to patients throughout their fertility journey.
• Office Management: Maintain cleanliness and organization of the office space; order supplies as needed; assist with administrative tasks to support the efficient operation of the IVF agency.

Qualifications

• Education: Bachelor’s degree in healthcare administration, business administration, or a related field preferred.
• Experience: Previous experience in a medical office setting is preferred; familiarity with medical terminology and procedures is a plus.
• Communication Skills: Excellent verbal and written communication skills; ability to interact professionally with patients, staff, and external stakeholders.
• Organizational Skills: Strong attention to detail and ability to multitask in a fast‑paced environment; proficiency in managing schedules, appointments, and administrative tasks efficiently.
• Computer Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with electronic health records (EHR) systems preferred.
• Compassion and Empathy: Ability to provide empathetic support to patients navigating fertility treatments; sensitivity to the emotional challenges of infertility.
• Adaptability: Ability to adapt to changing priorities and handle unexpected situations with professionalism and composure.
• Confidentiality: Understanding of the importance of patient confidentiality and compliance with HIPAA regulations.
• Team Player: Collaborative attitude and willingness to work closely with medical staff and colleagues to provide comprehensive patient care.
• Professionalism: Maintain a positive and professional demeanor; adhere to ethical standards and organizational policies.
• Language Skills: Proficiency in Mandarin is preferred/required to effectively communicate with our Mandarin‑speaking clients/partners.

Perks and Benefits

• Competitive salary and benefits package
• Opportunities for professional development and advancement
• Supportive work culture that values collaboration and innovation
• Meaningful work that makes a positive impact on the lives of others

How to Apply

If you’re ready to embark on a rewarding career with Flora&Careu International Sdn Bhd and contribute to our mission of providing exceptional healthcare services, please click “Apply” to submit your resume.

Join us in making a difference in the lives of our patients and community. We look forward to welcoming you to our team!

Flora&Careu International Sdn Bhd is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.