ITSM Administrator & Process Improvement Lead

eTeam; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A technology solutions provider in Kuala Lumpur seeks a skilled ITSM Analyst to manage applications like BMC Remedy and Service Now. The role involves incident resolution, routine maintenance, and contributing to ITSM upgrades. Candidates should possess strong analytical and problem-solving abilities, along with excellent communication skills. An ITIL certification is preferred. The company offers a collaborative environment focused on delivering quality IT solutions.

Qualifications

• Experience with ITSM Applications: BMC Remedy, Cherwell, Service Now.
• Strong knowledge of ITSM best practices.
• Strong written and verbal communication skills.

Responsibilities

• Manage and resolve incidents against ITSM applications.
• Perform routine maintenance including performance monitoring.
• Contribute to the planning and execution of ITSM upgrades.

Skills

Analytical skills

Customer service

Problem-solving

Communication

Tools

BMC Remedy

Cherwell

Service Now

Job description

A technology solutions provider in Kuala Lumpur seeks a skilled ITSM Analyst to manage applications like BMC Remedy and Service Now. The role involves incident resolution, routine maintenance, and contributing to ITSM upgrades. Candidates should possess strong analytical and problem-solving abilities, along with excellent communication skills. An ITIL certification is preferred. The company offers a collaborative environment focused on delivering quality IT solutions.