IT Support Specialist

Bjak Sdn Bhd; Selangor; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading insurance technology provider in Malaysia is seeking an IT Support Specialist to provide daily support for PC and laptop issues. The ideal candidate will have a diploma or degree in IT and experience in troubleshooting hardware and software problems. Responsibilities include assisting with device setups, maintaining IT inventory, and supporting non-technical users. This role offers a dynamic work environment where you can make a real impact.

Qualifications

• Experience in IT support, helpdesk, or desktop support roles.
• Comfortable supporting PCs and laptops (Windows and/or macOS).
• Good communication skills and patience when assisting non‑technical users.

Responsibilities

• Provide day‑to‑day IT support to employees for PC and laptop‑related issues.
• Troubleshoot common hardware and software problems.
• Maintain basic IT housekeeping to ensure devices are organised and ready for use.

Skills

IT support experience

Troubleshooting (Windows/macOS)

Device setup and management

Communication skills

Education

Diploma or Bachelor’s Degree in Information Technology

Job description

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find insurance policies with the best value and highest coverage.

Our investments in technology - from internal systems to collaboration tools — are critical to enabling teams to work efficiently across regions. As we continue to scale, we are strengthening our internal IT support to ensure our employees have a smooth and reliable day-to-day technology experience.

If you enjoy hands-on IT support and helping teams stay productive, speak to us.

What You’ll Do

• Provide day‑to‑day IT support to employees for PC and laptop‑related issues
• Troubleshoot common hardware and software problems (Windows / macOS)
• Perform laptop and PC setup, reset, reformatting, and device handover
• Laptop and device setup
• Lark account creation and access support
• Assist with IT asset management, including:
  • Tracking laptops and PCs in use
  • Cleaning up, formatting, and preparing unused devices
• Maintain basic IT housekeeping to ensure devices are organised and ready for use
• Respond to IT support requests in a timely and professional manner
• Escalate more complex issues when required

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related fields
• Experience in IT support, helpdesk, or desktop support roles
• Comfortable supporting PCs and laptops (Windows and/or macOS)
• Experience with:
  • Device setup, reset, and reformatting
  • Basic software and hardware troubleshooting
• Familiar with collaboration tools and user account setup (experience with Lark is a plus)
• Organised, hands‑on, and willing to support day‑to‑day operational needs
• Good communication skills and patience when assisting non‑technical users

Good to Have

• Experience supporting fast‑growing or startup environments
• Basic understanding of IT inventory or asset management
• Exposure to onboarding/offboarding IT processes
• Familiarity with basic IT documentation

Do something meaningful – be part of a company improving financial access across ASEAN.

Fast‑moving, practical, and impact‑driven work environment.

International work environment with a flat organisation structure.

Clear and hands‑on role with real day‑to‑day impact.

Great learning exposure across IT, HR, and operations.