IT Support Specialist

Bjak; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company in Malaysia is seeking an IT Support Specialist to provide day-to-day IT assistance for employees. The role involves troubleshooting hardware and software issues for both Windows and macOS, performing device setups, and supporting new joiners with their onboarding processes. Ideal candidates will have a degree in IT or related fields along with experience in support roles. This position offers a fast-paced working environment with a competitive salary and the opportunity to work in a meaningful sector improving financial access.

Benefits

Competitive salary

Casual work attire

Learning exposure across IT, HR, and operations

Qualifications

• Experience in IT support, helpdesk, or desktop support roles.
• Comfortable supporting PCs and laptops (Windows and/or macOS).
• Organized, hands-on, and willing to support day-to-day operational needs.

Responsibilities

• Provide day-to-day IT support to employees for PC and laptop-related issues.
• Troubleshoot common hardware and software problems.
• Perform laptop and PC setup, reset, reformatting, and device handover.

Skills

IT support

Troubleshooting

Device setup

Good communication skills

Patience

Education

Diploma or Bachelor’s Degree in Information Technology, Computer Science

Tools

Windows

macOS

Lark

Job description

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find insurance policies with the best value and highest coverage.

Our investments in technology - from internal systems to collaboration tools — are critical to enabling teams to work efficiently across regions. As we continue to scale, we are strengthening our internal IT support to ensure our employees have a smooth and reliable day-to-day technology experience.

If you enjoy hands-on IT support and helping teams stay productive, speak to us.

What You'll Do

• Provide day-to-day IT support to employees for PC and laptop-related issues
• Troubleshoot common hardware and software problems (Windows / macOS)
• Perform laptop and PC setup, reset, reformatting, and device handover
• Support new joiner onboarding, including:
  • Laptop and device setup
  • Lark account creation and access support
• Assist with IT asset management, including:
  • Tracking laptops and PCs in use
  • Cleaning up, formatting, and preparing unused devices
• Maintain basic IT housekeeping to ensure devices are organised and ready for use
• Respond to IT support requests in a timely and professional manner
• Escalate more complex issues when required

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related fields
• Experience in IT support, helpdesk, or desktop support roles
• Comfortable supporting PCs and laptops (Windows and/or macOS)
• Experience with:
  • Device setup, reset, and reformatting
  • Basic software and hardware troubleshooting
• Familiar with collaboration tools and user account setup (experience with Lark is a plus)
• Organized, hands-on, and willing to support day-to-day operational needs
• Good communication skills and patience when assisting non-technical users

Good to Have

• Experience supporting fast-growing or startup environments
• Basic understanding of IT inventory or asset management
• Exposure to onboarding/offboarding IT processes
• Familiarity with basic IT documentation

Benefits

• Do something meaningful - be part of a company improving financial access across ASEAN
• Fast-moving, practical, and impact-driven work environment
• International work environment with a flat organisation structure
• Clear and hands-on role with real day-to-day impact
• Great learning exposure across IT, HR, and operations
• Competitive salary
• Casual work attire