IT Support Specialist

Tech Guru; Remote; MYR 100,000 - 150,000; Full time

Job summary

An innovative IT service company is seeking a Help Desk Technician to troubleshoot hardware, software, and network issues remotely. Ideal candidates will have 1-2 years of IT experience and excellent communication skills. Responsibilities include setting up user accounts, providing direct support to clients, and ensuring smooth IT operations. The company values customer service and offers training for required certifications. This role supports a remote work culture, making it suitable for diverse candidates.

Benefits

Competitive salary

Performance bonus

Remote-friendly work culture

Qualifications

• 1-2 years of experience in IT / Help Desk required.
• A+ and N+ certifications preferred, with training available.
• Excellent problem-solving and communication skills necessary.

Responsibilities

• Troubleshoot hardware, software, and network issues remotely.
• Set up new users and maintain accounts via administrative panels.
• Provide customer support through phone, chat, and email.

Skills

Problem-solving

Customer service skills

Active Directory understanding

Technical troubleshooting

Communication skills

Remote support skills

Networking knowledge

Multitasking

Education

A+ and N+ certifications

1-2 years of IT / Help Desk experience

Job description

Why Join Us

• ⚓️ Stable company with a strong employer brand
• 🎯 Mission‑driven, customer centric organisation
• 🤝 Opportunity to work with diverse, global teams
• 🏡 🖥️ Remote friendly work culture
• 💰 Competitive salary and Performance bonus

Job Responsibilities & Qualifications

• Troubleshoots hardware, software, and network issues remotely: PCs, Microsoft servers, smartphones, printers, routers, VMs, VOIP, VLANs….
• Sets up new users and maintains their accounts through a wide variety of administrative control panels
• Carefully prepares new computers according to each user’s unique environment
• Demonstrates patience, humility, and is comfortable working in a fast‑paced and rapidly changing environment
• Communicates personably and tactfully with customers of varying technical knowledge levels and emotional states
• Near‑perfect English speaking skills
• 1‑2 years of experience in IT / Help Desk
• Entry to mid‑level experience
• Understanding of Active Directory and servers is ideal; you don’t need to build a data center, but you should be able to discuss mid‑sized IT infrastructures
• Help people get through stressful technical issues by providing direct support via phone, chat, or email and remote management tools
• A+ and N+ certifications are preferred; the company will pay to have you certified if you do not already hold them
• Working knowledge and demonstrated experience with servers and networking equipment
• Experience with direct and self‑guided remediation of server and network outages

Company Overview

Tech Guru is helping build the accounting firms of the future. We are a nationwide IT service company delivering CIO‑level strategy to accounting firms seeking innovative technology resources and guidance.

Tech Guru founder and CEO Daniel Moshe was a college kid with a knack for fixing computers. While working on his MBA at the University of Minnesota and zipping around the Twin Cities with clients’ laptops strapped to the back of his motorcycle, Daniel had started an IT company.

Since its birth, the company has evolved to care for the IT networks at CPA firms of every size. Accountants find that investing in Tech Guru’s IT strategy means maximum productivity among staff and the peace of mind that comes with protecting their client’s data from a cybersecurity breach.

The company builds on its client base of professional services, manufacturing, non‑profit, medical, and financial industries that rely on IT for operations and customer service, and demand continuous uptime.