IT Support Specialist

PerkinElmer; Gelang Patah; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology firm is seeking an IT Support Specialist to ensure effective IT operations in Malaysia. This role demands at least 5 years of experience in IT support, proficiency in ServiceNow, and strong troubleshooting capabilities across various IT domains. The successful candidate will manage asset lifecycles, support executive users, and ensure compliance with IT policies. The company promotes a diverse environment and offers equal opportunity for all applicants.

Qualifications

• Minimum 5+ years of hands-on IT support experience in a corporate environment.
• Ability to independently diagnose and resolve issues while maintaining ticket ownership.
• Good understanding of IT asset lifecycle and compliance expectations.

Responsibilities

• Responsible for operation and maintenance of IT support services across Malaysia.
• Provide Smart Hands support for all global IT towers as required.
• Own end-to-end ticket management using ServiceNow.

Skills

Troubleshooting EUC

Windows OS

M365

ServiceNow proficiency

Active Directory

Customer service orientation

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

ServiceNow

Endpoint Management tools (Intune, SCCM, JAMF)

Job description

IT Support Specialist

Location: Gelang Patah, Johor, Malaysia

Job ID: REQ-056579

Responsibilities

• Responsible for operation and maintenance of IT support & services across Malaysia — resolving EUC, system, and network‑related issues in alignment with business continuity needs.
• Provide Smart Hands support for all global IT towers (Network, Server, Security, Collaboration, etc.) as required to complete onsite physical interventions.
• Install, configure, maintain & troubleshoot EUC devices including laptops, desktops, mobile devices, printers, and collaboration equipment across Malaysia.
• Own end‑to‑end ticket management using ServiceNow — including remote diagnosis, communication, documentation, vendor/MSP coordination where required, and final closure accountability.
• Manage the entire EUC asset lifecycle across Malaysia: allocation, deallocation, dispatch, retrieval, relocation, data sanitization, compliance reporting, and provide accurate inputs to the IT Asset Management team ensuring audit‑grade accuracy.
• Support end‑user onboarding and off‑boarding with HR and Facilities, including account provisioning/deactivation, asset fulfilment/return and record accuracy.
• Ensure EUC asset security compliance including Microsoft patching and policy adherence.
• Provide white‑glove IT support for the Executive Leadership Team within Malaysia.
• Support AV/VC systems and collaboration spaces to ensure seamless meeting experiences.
• Maintain strong stakeholder coordination with HR, Finance, Facilities, Leadership & MSP partners to ensure high user satisfaction.
• Collaborate continuously with global EUC teams and contribute towards operational knowledge improvement and alignment.

Basic Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 5+ years of hands‑on IT support experience in a corporate environment.
• Strong troubleshooting skills covering EUC, Windows OS, M365, basic network connectivity & collaboration tools.
• Mandatory: Proficiency in ServiceNow (or similar ITSM platform) and Active Directory for account/device administration.
• Ability to independently diagnose and resolve issues while maintaining ticket ownership through closure.
• Good understanding of corporate IT infrastructure, components, communication flow, and escalation models.
• Strong business communication skills in English — both verbal and written — with clear ability to interact professionally in a multinational corporate hierarchy.
• High customer service orientation with proactive coordination across IT towers, MSPs, and business stakeholders.
• Strong organizational skills with ability to manage priorities, deadlines, and ownership without close supervision.
• Good understanding of IT asset lifecycle and compliance expectations including data protection and security governance.
• Demonstrated ability to provide white‑glove support to senior leadership or VIP users.
• Ability to work independently onsite as the sole IT representative for the country, with high accountability and integrity.

Preferred Characteristics

• ITIL Foundation certification.
• Experience working with ServiceNow or similar enterprise ITSM suite.
• Familiarity with Endpoint Management tools (e.g., Intune, SCCM, JAMF).
• Basic understanding of network switching & Wi‑Fi troubleshooting.
• Ability to support executive/VIP users with professionalism & discretion.
• Experience in vendor/MSP coordination within a global IT environment.
• Strong stakeholder communication skills across corporate hierarchy.
• Exposure to audit & compliance activities in IT operations.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.