IT Support Executive

Professional Latex; Selama; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Malaysia is seeking an IT Support Technician to troubleshoot hardware, software, network, and system issues. Responsibilities include installing and maintaining computers and peripherals, managing user accounts, and monitoring IT incidents. The ideal candidate should have a degree in IT or Computer Science and 1-2 years of relevant experience. Fresh graduates are also encouraged to apply. Strong communication skills and knowledge of Windows are essential.

Qualifications

• 1 - 2 years of experience in IT support or helpdesk roles.
• Fresh Graduates are encouraged to apply.
• Experience with troubleshooting hardware and software issues preferable.

Responsibilities

• Troubleshoot hardware, software, network, and system issues.
• Install, configure, and maintain computers, peripherals, and applications.
• Manage user email accounts and share-file permissions.
• Monitor systems and respond to IT incidents and service requests.
• Document issues, solutions, and IT procedures.
• Assist with system upgrades, backups, and security updates.
• Collaborate with internal teams and external vendors when needed.

Skills

Troubleshooting hardware and software issues

Knowledge of Windows

Basic networking concepts

Oral and written communication skills

Education

Degree or diploma in IT, Computer Science, or equivalent

Job description

Troubleshoot hardware, software, network, and system issues

Install, configure, and maintain computers, peripherals, and applications

Manage user email accounts and share-file permissions

Monitor systems and respond to IT incidents and service requests

Document issues, solutions, and IT procedures

Assist with system upgrades, backups, and security updates

Collaborate with internal teams and external vendors when needed

Required Qualifications

• Degree or diploma in IT, Computer Science, or equivalent
• 1 - 2 years of experience in IT support or helpdesk roles
• Fresh Graduates are encouraged to apply
• Strong knowledge of Windows and basic networking concepts
• Experience with troubleshooting hardware and software issues preferable
• Good oral and written communication skills