IT Support Engineers (Based in Singapore)

NCS Group; Kuala Lumpur; Hybrid; MYR 126,000 - 190,000; Full time

Job summary

A leading technology services firm is looking for IT Support Engineers to provide end-user support and ensure smooth functioning of client platforms. Responsibilities include troubleshooting, service request management, and system maintenance. Ideal candidates should have at least a diploma in IT/Electronic Engineering and preferably 1+ years of relevant experience. Hands-on network knowledge is a plus. The role is based in Singapore, presenting a unique opportunity for candidates willing to work in this dynamic environment.

Qualifications

• Minimum Diploma Certification in Computer/Information Technology/Electronic Engineering.
• 1+ years experience in Technology Administration preferred.
• Hands-on network knowledge is an advantage.
• Computer literacy in MS Office is required.
• Must be independent, resourceful, and result-oriented.

Responsibilities

• Perform End User Support and troubleshoot client platform problems.
• Respond to incidents and provide resolutions.
• Monitor service levels and maintain system configuration.
• Involve in client platform implementation.
• Manage assets and update records.

Skills

Client Management

Troubleshooting

Network Knowledge

MS Office

Independent and Resourceful

Education

Diploma in Computer/IT/Electronic Engineering

Job description

IT Support Engineers (Based in Singapore)

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission‑critical, and multi‑platform projects for governments and enterprises in Singapore and the APAC region. Visit www.ncs.co.

This opportunity will be based in Singapore, and we are partnering with Jobstreet Malaysia, who will be supporting your queries and your interviews. Jobstreet Consultant will be in touch with you directly.

Responsibilities

• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow‑up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform local server administration to facilitate software distribution & patch management service.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports.

Ideal Candidate Requirements

• Minimum Diploma Certification in Computer / Information Technology / Electronic Engineering or equivalent discipline.
• Preferably with 1 or more years related experience in Technology Administration.
• Hands‑on network knowledge will be added advantage.
• Computer literacy in MS Office.
• Independent, resourceful & result‑oriented individuals with a "can‑do" attitude.
• Willingness to work in Singapore.

Interview Process

In‑person interview to be hosted at Jobstreet Malaysia Offices (Kuala Lumpur, Johor or Penang). Apply online. Once you are shortlisted, Jobstreet Consultant will be in touch.

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