IT Support Engineer Position - Microsoft Project

Asia Recruit; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A regional technology recruiter seeks a passionate SCCM Technical Support Engineer to provide high-level technical support and consultancy to enterprise customers in Kuala Lumpur. You will focus on improving system health and building strong client relationships through proactive guidance and troubleshooting. The ideal candidate has over 3 years of relevant experience, is bilingual in Mandarin and English, and possesses strong technical skills in SCCM, networking, and ITIL practices.

Qualifications

• 3+ years of relevant experience in technical support.
• Strong troubleshooting, communication, and presentation skills required.
• Fluent in Mandarin and English for bilingual support.
• Solid understanding of ITIL/Service Management practices is essential.
• Ability to combine technical expertise with business needs.

Responsibilities

• Deliver technical leadership and consulting to enterprise clients.
• Provide proactive services to prevent issues and drive digital transformation.
• Troubleshoot and resolve critical technical problems.
• Build and maintain customer relationships as a trusted advisor.
• Conduct training sessions and provide necessary documentation.

Skills

Technical leadership

Troubleshooting

Communication

Presentation skills

Customer relationship management

Adaptability

Team player

Fluent in Mandarin

Fluent in English

Education

SPM education

Tools

SCCM/Configuration Manager

Windows 10

Windows Server

Active Directory

Networking

SQL Databases

Office 2016/Microsoft 365

Intune

Job description

seeking a passionate technology professional to join our team as an SCCM Technical Support Engineer. This role involves providing high-level technical support and consultancy to enterprise customers, helping optimize IT environments through proactive guidance, troubleshooting, and strategic solutions. The position focuses on improving system health, availability, and performance while building strong client relationships.

Key Responsibilities

• Deliver technical leadership and consulting to enterprise clients.
• Provide proactive services to prevent issues and drive digital transformation.
• Troubleshoot and resolve critical technical problems.
• Build and maintain customer relationships and act as a trusted advisor.
• Conduct training sessions, presentations, and provide documentation.

Requirements

• 3+ years of relevant experience with minimum SPM education.
• Strong troubleshooting, communication, and presentation skills.
• Fluent in Mandarin and English (bilingual support role).
• Solid understanding of ITIL/Service Management practices.
• Ability to combine technical expertise with business needs.
• Team player, adaptable, and customer-focused.

Technical Skills

• SCCM/Configuration Manager (SME level) – application management, OS deployment, updates, compliance, endpoint protection, infrastructure.
• Windows 10 & Server, Active Directory, Group Policy, Certificate Services.
• Networking, SQL Databases.
• Office 2016/Microsoft 365 deployment & servicing.
• Intune & Cloud/Hybrid solutions – co-management, Autopilot, Endpoint Analytics.