IT Support Engineer

Armstrong Industrial Corporation; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology firm in Malaysia is seeking a proactive individual for first-line desktop support to address end user inquiries and manage relationships. The role involves troubleshooting desktop issues, handling service requests, and overseeing asset management. Additionally, the candidate will coordinate with vendors for hardware replacements and administer local servers. Strong communication skills and ability to adhere to service levels are essential for success in this position.

Qualifications

• Provide first-line desktop support and respond to end user inquiries.
• Troubleshoot and manage issues related to end user platforms.
• Ensure timely communication with stakeholders regarding incidents.

Responsibilities

• Handle service requests and maintain system configurations.
• Participate in the implementation and upgrading of user platforms.
• Coordinate with vendors for hardware replacement.

Job description

Provide first-line desktop support and swiftly address end user inquiries.

Troubleshoot issues related to end user platforms and manage end user relationships.

Respond quickly to incidents, investigate causes, and resolve problems, ensuring timely communication with all stakeholders.

Handle service requests and maintain system configurations, adhering to agreed service levels and documenting procedures.

Participate in the implementation and upgrading of end user platforms.

Coordinate with vendors for timely hardware replacement and manage software distribution and patch updates.

Oversee asset management, including updates to asset records.

Manage user accounts, including password setups, resets, and deletions.

Administer local servers to support software distribution and patch management.

Ensure project deliverables meet service level agreements and suggest improvements as necessary.

Develop and maintain facility management standards to ensure consistent operations across teams.

Provide regular progress reports to management.