IT Support

Infowhiz Solutions (M); Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An IT support company in Kuala Lumpur is looking for an IT Support Technician to provide technical assistance across various systems, including PCs and networks. The role involves coordinating with vendors, maintaining IT operations, and supporting events. Required qualifications include a diploma in IT or equivalent, basic IT operation knowledge, and strong communication skills. Benefits include medical insurance and performance bonuses.

Benefits

Annual Leave

Medical Insurance

Training Provided

Performance Bonus

Staff Meal

Qualifications

• Fast-response, with a proactive attitude.
• Good documentation skills required.

Responsibilities

• Manage and support IT Infrastructure and Device Management.
• Monitor network and security setups.
• Provide AV support for events.

Skills

Basic knowledge of IT operations

Communication skills

Troubleshooting skills

Experience with end-user device support

Proactive and independent work

Education

SPM / Diploma in IT or equivalent

Tools

Microsoft 365/Office

Job description

To provide IT support, coordination, proactive monitoring, maintenance, and technical assistance across PC/Desktop, printers, POS, network, security, and event AV setups. The role is to coordinate with the IT vendors and ensure smooth IT operations for office environments, including event coordination and vendor liaison.

Requirements

• SPM / Diploma in IT, or equivalent.
• Basic knowledge of IT operations, using Microsoft 365/Office, documentation skills, troubleshooting skills etc.
• Fast-response, experience with end-user device support is an advantage.
• Well-behaved, Polite, Good communication skills for liaison with vendors and team members.
• Proactive, able to work independently, less supervisory, and flexibility for standby during events.

Working Conditions

• Normal hours based on site and office operational times, weekends and public holidays (occasional)
• On-call duty during events and for critical issues.
• Travel between site and office locations as required.

Responsibilities

Key Responsibilities

1. Manage and support IT Infrastructure & Device Management

• Support PC/Desktop, door access system.
• Maintain POS.

2. Network & Security Monitoring

• Daily monitoring ISP performance and conduct network health checks.
• Liaise with ISP for network-related issues.
• Monitoring CCTV system health checks and coordinate with CCTV vendor.
• Coordinate and maintain network security setup.

3. Event & AV Support

• Coordinate IT resources and provide basic AV setup for events: HDMI cables, dongles, projectors.

Benefits

• Annual Leave
• Medical Insurance
• Training Provided
• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave
• Allowance Provided
• Performance Bonus
• Staff Meal