IT Service Desk Specialist: 1st Line Support

Knauf Gips KG; Subang Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global building materials manufacturer is seeking a dedicated individual for an IT Service Desk role in Subang Jaya, Malaysia. The ideal candidate should have at least 3 years of experience in an IT Service Desk environment and be fluent in English and Japanese. Responsibilities include investigating and resolving tickets, managing incidents, and contributing to knowledge management. The company values a safe, inclusive work environment and encourages diverse applicants.

Qualifications

• Minimum 3 years of professional experience in IT Service Desk environment.
• Knowledge of Active Directory is preferred.
• Ability to read & analyze business processes.

Responsibilities

• Investigate and resolve all tickets reported to the Service Desk.
• Act as ticket owner and lead communication throughout the incident lifecycle.
• Contribute to knowledge management.

Skills

Fluent English

Fluent Japanese

Knowledge of Windows 11

Drivers and software installation support

Cloud computing/application experience

Basic ITIL methodology

Good communication skills

Time/task management

Manufacturing environment knowledge

Education

Bachelor's Degree or Diploma in IT

Tools

SCCM

SAP Modules (SD, MM, PP, FI)

Job description

A global building materials manufacturer is seeking a dedicated individual for an IT Service Desk role in Subang Jaya, Malaysia. The ideal candidate should have at least 3 years of experience in an IT Service Desk environment and be fluent in English and Japanese. Responsibilities include investigating and resolving tickets, managing incidents, and contributing to knowledge management. The company values a safe, inclusive work environment and encourages diverse applicants.