IT Project Administrator

CET Development; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A tech support company in Putrajaya is seeking individuals who can prepare documentation, resolve technical issues related to PCs and printers, and follow up with customers effectively. Candidates should have proficiency in Bahasa Melayu or English, excellent communication skills, and be willing to travel. Fresh graduates who are new to the SL1M / PROTEGE Program are encouraged to apply. This role offers an opportunity to grow in a challenging yet rewarding environment.

Qualifications

• Proficient in Bahasa Melayu or English with excellent communication skills.
• Ability to manage high-pressure situations while maintaining professionalism.
• Possess own transport and willingness to travel.

Responsibilities

• Prepare and provide documentation to internal teams and stakeholders.
• Create and update workflows and report based on projects.
• Diagnose and resolve basic technical issues for customers.

Skills

Proficiency in Bahasa Melayu or English

Excellent oral and written communication skills

Strong presentation and customer-facing skills

Ability to diagnose and resolve basic technical issues

Job description

Prepare and provide documentation to internal teams and key stakeholders

Create and update workflows

Good understanding of computer systems, mobile devices and other tech products

Able to identify PC, Printer and hardware problems and advising on the solution

Ability to diagnose and resolve basic technical issues

Hardware maintenance especially PC and Printer

In depth knowledge of the network types such LAN and WAN

Redirect unresolved issues to the next level of support personnel

Keep record of problems and customers solution

Follow-up with customers

Reporting base on projects

Requirements

Proficiency in Bahasa Melayu or English

Excellent oral and written communication skills

Strong presentation and customer-facing skills

Ability to handle high-pressure situations and maintain professional demeanor

Possess own transport and willing to travel

Priority to fresh graduates who have not joined SL1M / PROTEGE Program before