IT Program Manager (Veeva CRM)

Cognizant Global; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global technology company seeks an experienced IT Program Manager in Kuala Lumpur to lead strategic projects within the Business Technology Group. This role involves managing large-scale applications and ensuring alignment between IT solutions and business strategies. Candidates should have at least 7 years of experience in project management, knowledge of healthcare technology solutions like VEEVA and Salesforce, and demonstrate effective communication skills. The position requires some international travel and offers an opportunity to shape impactful programs.

Qualifications

• 7+ years of experience in project management, business systems analysis, software development, deployment, or operations.
• A minimum of 5 years managing business application project delivery at a global or multi-national scale.
• Ability to understand business requirements and convert them into a scalable solution design.

Responsibilities

• Establish project goals with Strategic Business and IT management.
• Plan, manage, and oversee budget for large-scale, global projects.
• Lead workshops to gather requirements and create visual process flows.

Skills

Project management

Business systems analysis

Software development

Strong communication skills

Tools

VEEVA CRM

Salesforce CRM

IQVIA software

Accurytics software

Job description

Client is seeking an IT Program Manager to join our Business Technology Group, combining functional and technical responsibilities. The IT Program Manager will be primarily responsible for planning, building, and delivering global Commercial solutions for Client Diabetes Care.

Ideal Candidate

The ideal candidate will be a results-driven Information Technology professional with a proven track record of application project & program delivery. They should excel in aligning IT solutions with business strategies and building strong relationships across various clients and IT groups. Experience in supporting all aspects of information technology is essential, including:

• Management experience implementing and sustaining strategic programs with an emphasis on client collaboration, employee development, and project and operations execution.
• Regulated Industry Implementations

Key Responsibilities

• VEEVA CRM and VEEVA CRM Vault, with an emphasis on Healthcare Solutions
• Salesforce CRM, with an emphasis on Healthcare or Life Sciences Solutions
• Global Data Warehouse solutions
• IQVIA software, used to accelerate innovation in healthcare, improve patient outcomes, and drive smarter healthcare solutions globally.
• Accurytics software, specializing in advanced analytics for the healthcare sector.

Core Job Responsibilities

• Establish project goals and business cases with Strategic Business and IT management.
• Plan, manage, and oversee scope, timeline, resources, and budget for large-scale, global projects.
• Coordinate interrelated IT project activities within resource constraints and changing priorities.
• Drive all aspects of program and project management, including initiation, planning, execution, control, and closure.
• Assess and manage changes to scope, issues, and risks, working with senior management to resolve them.
• Measure project performance against the original plan and budget.
• Lead project teams in developing and delivering program plans, ensuring resources are obtained and activities are performed.
• Communicate project progress through reports, providing timely and accurate status updates and decision support information.
• Coordinate resources to address program and business needs through proactive priority management.
• Lead workshops to gather requirements and create visual process flows.
• Participate in pre-program activities and provide demos/proposals to clients.
• Lead project meetings and act as an escalation point for risks and issues.
• Bridge the gap between technical and functional teams to drive successful implementations.
• Travel is approximately 10% of the time for project needs, including some international travel.
• Manage, motivate, and mentor cross-functional and enterprise project teams.
• Ensure compliance with Corporate and Divisional Policies and procedures, including information security and IT controls.

Preferred Skills & Experience

• 7+ years of experience in project management, business systems analysis, software development, deployment, or operations.
• A minimum of 5 years managing business application project delivery at a global or multi-national scale.
• Ability to understand business requirements and convert them into a scalable solution design.
• Strong presentation, written, and verbal communication skills.
• Ability to balance multiple projects simultaneously; workload will be a blend of small, medium, and large implementation projects.

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.