IT Problem Management Analyst: Root Cause & Data Insights

Marsh & McLennan Companies; Kuala Lumpur; Hybrid; MYR 60,000 - 85,000; Full time

Job summary

A leading global consulting firm based in Kuala Lumpur seeks an Analyst for IT Problem Management. This hybrid role involves ensuring data accuracy, analyzing service delivery weaknesses, and collaborating with IT teams for timely problem resolution. The ideal candidate should have at least a Bachelor's degree and 4+ years in Problem Management, with strong analytical and interpersonal skills. Familiarity with relevant IT tools such as ServiceNow and Power BI is essential for generating insightful reports and addressing process gaps effectively.

Qualifications

• 4+ years of experience in Problem Management.
• Experience conducting Root Cause Analysis investigations.
• Proficiency in using IT Service Management tools.

Responsibilities

• Ensure data accuracy and facilitate reporting on problem trends.
• Analyze and address weaknesses to improve service delivery.
• Collaborate with IT teams to prioritize problem tickets.

Skills

Problem-solving abilities

Interpersonal skills

Analytical skills

Education

Bachelor's degree

Tools

ServiceNow

Power BI

Job description

A leading global consulting firm based in Kuala Lumpur seeks an Analyst for IT Problem Management. This hybrid role involves ensuring data accuracy, analyzing service delivery weaknesses, and collaborating with IT teams for timely problem resolution. The ideal candidate should have at least a Bachelor's degree and 4+ years in Problem Management, with strong analytical and interpersonal skills. Familiarity with relevant IT tools such as ServiceNow and Power BI is essential for generating insightful reports and addressing process gaps effectively.