IT & OT Infrastructure and Operations Manager (APAC)

AALBORG PortLand; Ipoh; On-site; MYR 315,000 - 474,000; Full time

Job summary

A global technology firm is seeking an IT & OT Infrastructure and Operations Manager for the APAC region. This role involves overseeing IT activities, coordinating resources, and supporting Microsoft solutions. Candidates should have a Bachelor’s degree, over 10 years in IT, and strong skills in networking and cloud technology. The position requires good communication and project management abilities. The opportunity allows for travel within the APAC region and occasional off-shift work related to project implementations.

Qualifications

• Minimum 10 years of experience in the IT field.
• Strong understanding of OT / Industrial IT environments.
• Knowledge of IT service management frameworks such as ITIL or COBIT.

Responsibilities

• Oversee IT activities in the OT area across APAC.
• Coordinate external local resources for IT activities.
• Support Microsoft Solution and improve tool utilization.

Skills

Networking technologies

OT / Industrial IT environments

Cybersecurity best practices

Cloud and edge server management

Microsoft environments

Project planning and management

Communication skills

Presentation skills

Problem-solving ability

Education

Bachelor’s degree in IT, business, or a related field

Tools

Microsoft 365

Active Directory

SharePoint

Job description

IT & OT Infrastructure and Operations Manager (APAC)

The IT & OT Infrastructure and Operations Manager ensures that local IT frameworks in the APAC region align with corporate initiatives. The role oversees IT activities in the OT (Industrial IT) area across APAC and contributes to shaping the global IT strategy. The manager also actively participates in corporate initiatives, supporting both local and regional IT operations.

What You’ll Be Doing

• Microsoft Solutions (Active Directory, Email service, Office suite, Teams) provide basic IT tools and a Communication & Collaboration framework
• Server Administration, oriented to cloud activities on our Data Center
• Networking Management
• Corporate and local Help Desk activities within the network and systems area (HW, SW, LAN‑WAN, SAP BC, 3rd party systems)
• Coordinate external local resources
• Projects in the I&O area: estimating, planning, mobilizing, executing and successfully closing projects
• Help solidify and evolve IT support for the business
• Deploy procedures and implement best practices (ITIL/COBIT)
• Work on AI projects concerning Infrastructure and Operations with the global team
• OT (Industrial IT) management in APAC area, and contribute to managing it across the Group
• Support Microsoft Solution and improve tool utilization through projects
• Participate in IT project specification, development and implementation within project teams led by functional leaders (Productivity Leader, Data Center Leader, Head of I&O)
• Cooperate with onshore, offshore and near‑shore workforces
• Support APAC users
• Provide support for Network, LAN/WAN and address related technical & security issues
• Contribute to the Cloud Data Center strategy and day‑by‑day activities
• Specify and set up laptops, thin clients, cell phones, etc. for APAC users
• OT area Management in APAC, with potential to manage initiatives for the whole Group

Who Are They Looking For

• Bachelor’s degree in IT, business, or a related field preferred
• Minimum 10 years of experience in the IT field
• Strong knowledge of networking technologies
• Strong understanding of OT / Industrial IT environments (e.g. plant systems, automation, industrial networks)
• Good knowledge of cybersecurity best practices, including IT and OT security
• Good knowledge of cloud and edge server management
• Experience with Microsoft environments, including Active Directory (AD), Microsoft 365, and SharePoint
• Knowledge of IT service management frameworks such as ITIL or COBIT
• Experience in project planning and project management
• Experience working with external vendors and consultants
• Solid understanding of budget planning, cost identification, and budget management
• Knowledge of social collaboration tools
• Proficient verbal and written English communication
• Strong presentation and people skills
• Able to think logically and work in a structured way
• Results‑driven, self‑motivated, and able to work independently in a changing environment
• Customer‑focused with a positive, proactive attitude
• Availability for travel up to 20% of the time (mainly – but not only – in APAC)
• Occasional off‑shift work necessary to support larger project implementation, application changes and/or conversions, typically performed during night‑time/weekends
• Knowledge of and commitment to best practices in delivering IT support and professional consulting services