IT Operations & Systems Support – Hybrid Role

Famie Money Services Sdn Bhd; Selangor; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A licensed money services business is seeking an Associate IT Operations & Systems Support to ensure the reliability of its core platform. You will provide IT support to staff and customers, troubleshoot issues, and maintain compliance records. Ideal candidates should have 1-3 years in IT operations and fluency in English and Bahasa Malaysia. This full-time role is primarily office-based but allows for hybrid work arrangements when operationally feasible.

Benefits

Company laptop provided

Annual and sick leave

Parking allowance

Career development opportunities

Qualifications

• 1–3 years in IT support, operations, or related roles.
• Fluent in English and Bahasa Malaysia; Mandarin/Cantonese is a plus.
• Willing to learn about money changing and remittance operations.

Responsibilities

• Support branch and HQ staff on the core system and day-to-day IT issues.
• Provide first-line support to customers.
• Troubleshoot and log technical issues.

Skills

IT support

Troubleshooting

Communication

Attention to detail

Customer service

Education

Diploma/Degree/Professional Certificate in IT, Computer Science, or related field

Tools

Windows Server

SQL-based systems

Job description

A licensed money services business is seeking an Associate IT Operations & Systems Support to ensure the reliability of its core platform. You will provide IT support to staff and customers, troubleshoot issues, and maintain compliance records. Ideal candidates should have 1-3 years in IT operations and fluency in English and Bahasa Malaysia. This full-time role is primarily office-based but allows for hybrid work arrangements when operationally feasible.