IT Operations & Service Desk Leader

AIA Digital+; Kuala Lumpur; On-site; MYR 100,000 - 120,000; Full time

Job summary

A leading technology-driven organization in Kuala Lumpur is seeking an experienced IT Operations Manager to oversee IT service desk operations and support. The ideal candidate should have 8-10 years of experience in IT operations, with a strong emphasis on vendor management, asset lifecycle management, and team leadership. Responsibilities include optimizing service desk performance, ensuring compliance with IT security policies, and developing team capabilities. Strong communication skills in English and Bahasa Malaysia are required.

Qualifications

• 8–10 years of hands-on experience in IT operations or support.
• 3–5 years in a leadership role managing teams.
• Strong knowledge of ITIL practices and IT ticketing systems.

Responsibilities

• Lead IT Service Desk and End User Computing operations.
• Conduct regular performance reviews for team members.
• Manage IT asset lifecycle and compliance.

Skills

ITIL practices

IT ticketing systems

Scripting languages (PowerShell, Python)

Troubleshooting skills

Vendor management

Communication skills (English and Bahasa Malaysia)

Education

Bachelor’s Degree in Information Technology or related field

Tools

ServiceNow

Microsoft Intune

SCCM tools

Job description

A leading technology-driven organization in Kuala Lumpur is seeking an experienced IT Operations Manager to oversee IT service desk operations and support. The ideal candidate should have 8-10 years of experience in IT operations, with a strong emphasis on vendor management, asset lifecycle management, and team leadership. Responsibilities include optimizing service desk performance, ensuring compliance with IT security policies, and developing team capabilities. Strong communication skills in English and Bahasa Malaysia are required.