IT Operations Associate

ThoughtFull™ World; Kuala Lumpur; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A mental health company is seeking an IT Operations Associate in Kuala Lumpur to manage internal support and infrastructure. The role requires hands-on technical support, IT administration, and experience with Microsoft 365 and Azure Active Directory. You will provide first-line helpdesk support to employees, coordinate onboarding and offboarding processes, and ensure compliance with security best practices. The salary range is MYR4,000 - MYR8,000, with a friendly and supportive work environment.

Qualifications

• 3–5 years of experience in IT Ops, SysAdmin, or Helpdesk roles.
• Strong knowledge of Microsoft 365, Azure AD, Intune, and device management.
• Hands-on experience supporting Mac and Windows environments.
• Experience configuring networks, office equipment, and physical access control systems.
• Excellent communication skills and friendly support attitude.
• Bonus: Familiarity with ISO 27001 or similar compliance frameworks.

Responsibilities

• Provide first-line support to employees across SG, MY, and remote.
• Administer and support Microsoft 365 suite including Outlook and Teams.
• Coordinate with HR for onboarding and offboarding support.
• Maintain and troubleshoot office tech and infrastructure.
• Ensure alignment with ISO 27001-aligned Information Security Management System.

Skills

IT Operations

SysAdmin

Helpdesk Support

Microsoft 365

Azure Active Directory

Intune

Device Management

Network Configuration

Communication Skills

Job description

About ThoughtFull

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!

The Role

ThoughtFull is hiring an IT Operations Associate to lead internal support and infrastructure, enabling a secure and productive digital environment across our hybrid and remote teams. This role is a blend of hands‑on technical support, IT administration, SaaS/infrastructure ownership, and proactive tooling governance. You’ll work closely with cross‑functional teams to ensure our systems are fast, reliable, and aligned with ISO 27001 and security best practices.

End User & Helpdesk Support

• Provide first‑line support to employees (online and offline) across SG, MY, and remote environments
• Resolve issues related to device setup, software installation, network access, printing, etc.
• Maintain a helpful and solution‑oriented support attitude
• Track and manage IT requests using a structured ticketing or task system

IT Systems Management (M365, Intune, AAD)

• Administer and support the Microsoft 365 suite including: Outlook, SharePoint Online, OneDrive, Microsoft Teams, Intune
• Azure Active Directory (users, groups, permissions)
• MFA and endpoint protection policies
• Troubleshoot and resolve M365‑related issues (e.g., login failures, sync issues, feature bugs)

Onboarding & Offboarding Support

• Coordinate with HR team to ensure smooth Day 1 onboarding for new hires
• Prepare and configure laptops (Mac/Windows), accounts, software, and access
• Conduct regular IT walkthroughs to help new joiners feel confident with tools
• Securely offboard leavers by revoking access, wiping/collecting hardware, and removing accounts.

Office Tech & Infrastructure

• Maintain and troubleshoot: Office WiFi, printers, and power backups
• Door access
• CCTV cameras and NVR setups
• Basic AV (sound, lighting, Zoom rooms, etc.)

Security & Governance

• Ensure alignment with ThoughtFull’s ISO 27001‑aligned Information Security Management System (ISMS)
• Monitor endpoint compliance via Intune and restrict unauthorized software
• Maintain and update the company’s “Allowed Tools & Software” list
• Evaluate new tools requested by teams and ensure alignment with security and policy standards
• Lead end‑to‑end implementation of new IT and infrastructure software including but not limited to procurement, setup, integration, documentation, and rollout

About you

• 3‑5 years of experience in IT Ops, SysAdmin, or Helpdesk roles
• Strong knowledge of Microsoft 365, Azure AD, Intune, and device management
• Hands‑on experience supporting Mac and Windows environments
• Experience configuring networks, office equipment, and physical access control systems
• Excellent communication skills and friendly support attitude
• Bonus: Familiarity with ISO 27001 or similar compliance frameworks

Basic Salary Range

MYR4,000 - MYR8,000

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need, please inform us for accommodation.