IT Manager

Santa Grand Hospitality Pte Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is looking for a dedicated IT Support Specialist. The role requires strong customer service skills and the ability to manage various IT systems, including network configuration and server maintenance. You will oversee daily IT operations for guest services and collaborate with vendors for equipment maintenance. Candidates should possess in-depth knowledge of network fundamentals, data security protocols, and technical troubleshooting. The position offers an opportunity to work in a dynamic hospitality environment where service excellence is valued.

Qualifications

• Strong customer service skills with a warm personality.
• Familiarity with network setup and device configuration.
• Experience with server hardware and disk storage technology.

Responsibilities

• Maintain and update servers and network infrastructure.
• Oversee daily operations of PMS and POS systems.
• Implement cybersecurity protocols.

Skills

Customer service

Network fundamentals

Technical troubleshooting

Vendor management

Data security

Tools

PMS

POS

CCTV systems

Firewall applications

Job description

Santa Grand Hospitality Pte Ltd – Kuala Lumpur, Kuala Lumpur

A warm personality, attentive and smartly presentable.

Committed to delivering high levels of customer service.

Responds courteously and efficiently to queries and problems from guests and system users.

Ensures cleanliness of all data equipment and computer rooms.

He / She must be a self-starter, alert, energetic, responsible and flexible.

Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.

Ability to troubleshoot hardware and software problems.

Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.

Should be capable of doing Root Cause Analysis on a problem.

Must know the Network fundamentals, general network setup and device configuration.

Good knowledge of server hardware, Disk storage technology, I/O devices.

Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling

Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.

Key Responsibilities

• Infrastructure Management: Maintain and update servers, network infrastructure, Wi-Fi, CCTV, and IP telephony systems.
• System Administration: Oversee daily operations of the PMS, POS systems, and guest-facing technologies.
• Data Security: Implement cybersecurity protocols, antivirus, firewall management, and strict backup/disaster recovery procedures.
• Vendor Management: Collaborate with external vendors for maintenance, repairs, and procurement of IT equipment.
• Technical Support: Provide 24/7, hands-on troubleshooting and support for both staff and guest technical issues.
• Strategic Planning: Recommend, implement, and manage IT budgets and technology upgrades to improve efficiency.