IT Incident Manager: Incident Response & Restoration

Scicom (MSC) Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable IT service provider in Kuala Lumpur is looking for a Mid-Senior Level Incident Manager. In this full-time role, you will oversee major incidents from detection to resolution, engage with teams, manage JIRA tickets, and ensure clear communication across levels. Success in this position requires a Bachelor’s degree in computer science, relevant experience in incident and change management, and proficiency in ITIL methodologies. The offered package includes an attractive salary, bonuses, and annual medical benefits.

Benefits

Attractive Basic Salary

Performance related bonus

15 days Annual Leave

14 days Medical Leave

Medical and hospitalization coverage

Qualifications

• Bachelor’s degree in computer science or any related technical field.
• Relevant experience in Incident Management and Change Management Process.
• Experience in ITIL methodologies and related practices.
• Exceptional business communication skills in speaking and writing.

Responsibilities

• Oversee the entire process of major incidents from detection to resolution.
• Facilitate bridge calls during major incidents.
• Manage quality handling of JIRA tickets.
• Provide timely updates on major incidents to Senior Management.

Skills

Incident Management

Change Management

Problem Management

ITIL methodologies

Excellent communication skills

Proactive and self-motivated

Multi-tasking under pressure

Education

Bachelor’s degree in computer science or related field

Tools

JIRA

Event management systems

Monitoring tools

Communication tools (Slack, Statuspage, Skype)

Job description

A reputable IT service provider in Kuala Lumpur is looking for a Mid-Senior Level Incident Manager. In this full-time role, you will oversee major incidents from detection to resolution, engage with teams, manage JIRA tickets, and ensure clear communication across levels. Success in this position requires a Bachelor’s degree in computer science, relevant experience in incident and change management, and proficiency in ITIL methodologies. The offered package includes an attractive salary, bonuses, and annual medical benefits.