IT Helpdesk Support

Centricore Systems Sdn Bhd; Sungai Pinang (Balik Pulau); On-site; MYR 150,000 - 200,000; Full time

Job summary

A tech support company in Penang is seeking a skilled IT Support Technician. Responsibilities include installing and configuring computer systems, responding to client requests, and providing technical support remotely. Fluent Mandarin and English are required, along with a minimum of 1 year of experience in the related field. Candidates must have their own transportation and the ability to work independently. The position offers a basic salary, allowance, and overtime, along with EPF, SOCSO, and EIS benefits.

Benefits

Basic salary

Allowance

Overtime

EPF

SOCSO

EIS

Qualifications

• Minimum 1 year working experience in related field.
• Own transportation is required.

Responsibilities

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Liaising with clients to diagnose issues.
• Providing technical support via remote-access systems.
• Offering solutions that meet client needs.
• Managing multiple cases at one time.
• Following up with clients to ensure problems are resolved.
• Maintaining good customer relations.
• Testing and evaluating new technologies.
• Tracking and managing work records in the system.
• Compiling job reports and updating internal systems daily.

Skills

Basic computer hardware troubleshooting

Fluent in Mandarin

Fluent in English

Ability to work independently

Job description

Requirements

• Basic computer hardware troubleshooting skills.
• Min. 1 year working experience in related field.
• Attend to customer request and troubleshoot customer issue remotely.
• Fluent in Mandarin & English is a MUST.
• Own transportation.
• Able to work independent.

Responsibility

Job Scope:

• Installing and configuring client computer systems.
• Responding to client IT support requests.
• Liaise with clients to diagnose software, networking, or hardware issues.
• Providing technical support via remote-access systems.
• Offering solutions that meet the needs of the client.
• Managing multiple cases at one time.
• Following up with clients to ensure the problem is resolved.
• Maintaining good customer relations.
• Testing and evaluating new technologies.
• Tracking and managing work records into system. (Internal).
• Compiling job reports and update on Internal System. (Daily)

Benefits

Basic salary + Allowance + OT.* EPF + SOCSO + EIS.

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