IT Helpdesk Specialist - Outlook & AD Expert

Tentacle Technologies; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology services company in Bayan Lepas is seeking a motivated Service Desk Analyst to provide IT support and troubleshoot issues related to Outlook and Active Directory. The role involves first-line support, installation assistance, and collaboration with the IT team for process improvements. The ideal candidate has proven IT support experience and strong problem-solving skills. The position offers competitive remuneration, professional development opportunities, and comprehensive health benefits.

Benefits

Competitive remuneration

Performance-based incentives

Health and wellness benefits

Qualifications

• Proven experience in IT Support or Helpdesk role.
• Strong understanding of Outlook and Active Directory.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide first-line IT support for Outlook and Active Directory issues.
• Troubleshoot software and hardware problems efficiently.
• Assist with the installation and configuration of new software.

Skills

Troubleshooting

Problem-solving

Customer service

Communication in English

Job description

A technology services company in Bayan Lepas is seeking a motivated Service Desk Analyst to provide IT support and troubleshoot issues related to Outlook and Active Directory. The role involves first-line support, installation assistance, and collaboration with the IT team for process improvements. The ideal candidate has proven IT support experience and strong problem-solving skills. The position offers competitive remuneration, professional development opportunities, and comprehensive health benefits.