IT Field Service Engineer

Caredes Sdn Bhd; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology and engineering firm in Malaysia is seeking a technician to perform installation, configuration, and maintenance of laboratory instruments and testing equipment. The ideal candidate will provide training and technical support to users, troubleshoot issues, and ensure equipment is properly calibrated and maintained. Fresh graduates are welcome to apply, and candidates must be willing to travel within Malaysia and overseas. Good communication skills in English and Bahasa Malaysia are essential.

Qualifications

• Diploma or Bachelor’s Degree in Engineering (Electrical / Electronic / IT-related) or equivalent.
• Good communication skills required.
• Candidates must possess a strong sense of responsibility and high self-discipline.

Responsibilities

• Perform on-site installation, configuration, testing, and commissioning of laboratory instruments.
• Provide user training and technical guidance on equipment operation.
• Carry out preventive and corrective maintenance and calibration.

Skills

IT hardware troubleshooting

Microsoft Windows OS

Electrical and electronic troubleshooting

System setup

Maintenance and calibration

Education

Diploma or Bachelor’s Degree in Engineering

Job description

Perform on-site installation, configuration, testing, and commissioning of laboratory instruments and material testing equipment, including associated computer systems and software.

Provide user training and technical guidance on equipment operation, system usage, and basic troubleshooting.

Carry out preventive and corrective maintenance, calibration, and technical support for equipment and IT-related components.

Troubleshoot hardware, system, and electrical issues related to instruments and connected IT systems.

Liaise with customers and principals to coordinate after-sales technical support and service activities.

Prepare quotations for spare parts, repairs, upgrades, and replacements.

Promote service contracts and maintain accurate records of equipment under service responsibility.

Maintain proper documentation, including service reports, installation records, manuals, and calibration history.

Submit timely reports to internal teams, customers, or principals as required.

Update task and service status during weekly and monthly meetings.

Monitor calibration due dates, maintenance schedules, and system performance requirements.

Travel locally to support installation and field service activities when required.

Requirements:

Diploma or Bachelor’s Degree in Engineering (Electrical / Electronic / IT-related) or equivalent.

• IT hardware troubleshooting & Microsoft Windows OS
• Electrical and electronic troubleshooting
• System setup, maintenance, and calibration

Good communication skills, strong sense of responsibility, and high self-discipline.

Required languages: English and Bahasa Malaysia.

Fresh graduates and entry-level candidates are encouraged to apply.

Applicants must be willing to travel within Malaysia and overseas.

Applicants should be Malaysian citizens or hold relevant residence status.