IT & EUC Field Service Manager | Team Leader

CTC Global; Selangor; On-site; MYR 75,000 - 95,000; Full time

Job summary

A leading IT service provider in Malaysia is looking for an experienced Field Services Manager to oversee the services team. The role requires a minimum of 4-6 years in the IT industry along with strong project management abilities. Responsibilities include managing workflows, ensuring adherence to company policies, and training staff for optimum customer service. Ideal candidates will demonstrate strong interpersonal skills and have a solid customer support background. This role also requires flexibility with travel, up to 50%.

Qualifications

• Minimum 4-6 years of experience in the IT industry and in EUC Field Services.
• Demonstrated success in managing complex projects.
• Ability to communicate both orally and in writing.

Responsibilities

• Manage field services team by developing workflow to provide optimum customer services.
• Ensure company policies and procedures are followed by the team members.
• Provide training to service staff as needed.

Skills

Project Management

Customer Support

Interpersonal Skills

Time Management

Education

Diploma or Bachelor’s Degree in I.T. or Business Management

Job description

A leading IT service provider in Malaysia is looking for an experienced Field Services Manager to oversee the services team. The role requires a minimum of 4-6 years in the IT industry along with strong project management abilities. Responsibilities include managing workflows, ensuring adherence to company policies, and training staff for optimum customer service. Ideal candidates will demonstrate strong interpersonal skills and have a solid customer support background. This role also requires flexibility with travel, up to 50%.