IT Customer Service Executive

Jobstreet Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading pathology firm in Malaysia is seeking candidates for a permanent position requiring helpdesk experience and a strong IT background. Applicants should have at least 3 years in a call center, exceptional English communication skills, and must be willing to work shifts and weekends. Employee benefits include generous leave, medical coverage, and annual bonuses, fostering a supportive work environment for staff dedicated to serving Australian clients.

Benefits

Annual leave – 14 days

Emergency leave – 3 days

Hospitalization leave – 60 days

Group term life coverage

Annual bonus based on performance

Qualifications

• At least 3 years of experience in a call center.
• Exceptional attention to detail and accuracy.
• Willingness to work on weekends and shifts.

Responsibilities

• Serve Australian consumers with timely responses.
• Follow established procedures diligently.
• Communicate effectively with Australian clients.

Skills

Helpdesk experience

IT background

English Communication

Typing skills

Education

Diploma

Degree

Job description

Our parental company is situated in Australia, and we're in pathology field. It's a permanent employment that requires to serve our own Australian consumers. The position will be located at our Petaling Jaya office. Applicants are required to have experience in helpdesk and a strong IT background.

JOB DESCRIPTION

Have experience working in call center for at least 3 years minimum.

Have exceptional attention to detail, accuracy, highly organized and the ability to follow established procedures.

Be comfortable taking responsibility for timely and thorough completion of their task

Have a willingness to work within Australian Clinical Labs’ core values

Understanding of medical terminology and work experience in a related position will be well regarded

SKILLS AND EXPERIENCE

Candidates must possess at least Diploma in any field. Degree holders are welcome to apply.

Computer, typing and keyboard skills.

Willing to work on weekends, Public Holidays and shift hours

Exceptional English Communication

Must have experience working with Australian Clients

LIST OF EMPLOYEE BENEFITS

Work location is based in Menara Axis [2min walk from Asia Jaya LRT station]

We provide various types of OT

Entitled for various types of allowances for shift work

Entitled for an attractive incentive

Annual leave – 14 days

Emergency leave – 3 days

Sick leave – 14 days

Hospitalisation leave – 60 days

Maternity leave – 98 days

Paternity leave – 7 days

Compassionate leave – 3 days

Carried forward leave – allowed 3 days

Outpatient medical and specialist is cashless – yearly limit is MYR 600

Entitled for dental and optical - yearly MYR 250

Hospitalization and surgical is cashless – yearly limit is MYR 60,000

Group term life coverage for MYR 60,000

Entitled for EPF, Socso, EIS, PCB and HRDF

Entitled for annual bonus and increment based on performance

Funeral donation for immediate family members is MYR 100

Overtime pay

Yearly Performance bonus

REQUIREMENTS

Command of English communication. Excellent communication skills to work with Australia

Education: Diploma or Degree Applicants Only

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .