IT ASSISTANT MANAGER (SUPPORT)

SOGO (KL) Department Store Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail department store seeks an Assistant Information Technology Manager to oversee IT infrastructure and support. The role requires strong knowledge of POS systems and IT operations, along with at least 5 years of experience in IT. The ideal candidate possesses leadership qualities and excellent communication skills in English, Bahasa Malaysia, and Mandarin. Responsibilities include managing the IT support team, implementing IT policies, and ensuring data security. A proactive work attitude and willingness to travel are essential.

Benefits

Medical Insurance

Allowance & Incentive

Staff discounts

Qualifications

• 5+ years of experience in IT infrastructure management.
• 1+ year of managerial experience in IT field.
• Proactive work attitude with leadership qualities.

Responsibilities

• Oversee IT infrastructure and support team.
• Manage IT help desk and change request logs.
• Implement IT policies for data security.

Skills

POS system knowledge

Network & Security

IT operations

IT maintenance

Leadership

English communication

Bahasa Malaysia

Mandarin communication

Education

Diploma in Computer Science/Information Technology

Tools

LS Central POS

Microsoft Dynamics ERP

Tableau (data analytics)

Job description

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Oversee, support, troubleshoot and perform periodic maintenance of IT infrastructure (network and servers), IT equipment, NAS storage devices, software applications and POS system to avoid unplanned outage downtimes.

Supervise and motivate IT support team to work efficiently and collaboratively.

Coordinate with IT support team to ensure that technology, infrastructure and operational requirements are met, including managing IT help desk and change request log.

Monitor and ensure daily backup of all databases and systems, and implement and maintain disaster recovery and backup plans.

Develop and implement IT policies and procedures to ensure data accuracy and security across all business applications.

Keep detailed records and create a knowledge base for IT incidents, IT problems and change management.

Manage IT inventory, ensure proper tagging, labelling and asset tracking.

Proactively follow up with vendors to ensure quick resolution of all incidents.

Responsible for any license and hardware warranty renewal for infrastructure appliances.

Assist in the planning and execution of IT projects to ensure adherence to budget, schedule, and scope.

Provide regular progress updates and reports to the superior regarding operational status, project timelines and issue resolutions.

Perform ad-hoc or additional tasks as assigned by superiors.

Provide remote support and on-site support when required, including after‑hours, weekends, or public holidays on a standby or case‑by‑case basis.

Travel to other branches may be required as part of support and project deployment responsibilities.

Requirements:

Must possess at least a Diploma in Computer Science/Information Technology or equivalent.

At least 5 years of working experience in a related field is required for this position.

At least 1 year of Assistant Manager or managerial experience in the same field.

Strong knowledge in POS system, Network & Security, IT operations and IT maintenance.

Retail and F&B working experience is an added advantage.

Candidate with experience in LS Central POS, Web Service Programming, and Microsoft Dynamics ERP (especially LS Central or SAP Business One) is highly preferred.

Exposure to CRM system, data analytics tools (Tableau) and system integration is a plus.

Excellent written and verbal communication skills in English, Bahasa Malaysia and Mandarin to effectively communicate with Mandarin‑speaking clients.

Demonstrated leadership qualities, a proactive work attitude and a strong willingness to learn.

Must possess own transportation and be willing to travel to store branches.

Willingness to work after normal business hours, weekends, or public holidays when required.

Business Competencies:

• Ability to have a positive impact on others and communicate openly and directly to individuals or groups at all levels.
• Ability to motivate others to achieve goals and generate confidence whilst respecting and supporting colleagues and team members to reach their full potential.
• Ability to exert influence upwards by developing and maintaining relationships at a Senior Manager level.
• Ability to identify current and future talent to contribute to business success.
• Display technical leadership and encourage it within others.
• Ability to manage time effectively and direct others towards the same standards.
• Ability to translate strategic objectives into everyday activity and guide and motivate others to do the same.
• Comfortable with highly numeric applications.
• Demonstrates intellectual rigour, possesses relevant abilities and is able to pick up new skills quickly.
• Able to solve complex problems, participate in continuous improvement, and adapt the ideas of others.
• Demonstrate a proactive approach, getting things done, demonstrates accountability & ownership, prioritises own workload.
• Ability to apply learned skills, awareness beyond immediate area/role.
• Able to work well under pressure, flexible, positive & focused during times of change.
• Works well with others and actively contributes towards team objectives.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a manager / team lead?
• How much notice are you required to give your current employer?
• Do you have experience using point of sale (POS) software?

SOGO Kuala Lumpur is strategically located at a landmark site on Jalan Tuanku Abdul Rahman with a retail space of 60,000 sqm. This all‑time favourite one‑stop shopping centre boasts the best in beauty, fashion, accessories and homewares, with the aim of offering the latest and greatest, as well as the surprising value‑for money offerings.

SOGO's second store in Central i-City Shah Alam is set to offer new shopping experiences and the best of Japanese hospitality to the capital city of Selangor. As the anchor tenant of Central i‑City Mall, with over 18,000 sqm of retail space, SOGO houses more than 400 brands across four levels.

SOGO’s third outlet was opened two weeks after the opening of its second outlet in Central i‑City Mall, Shah Alam. Being the anchor tenant of South Malaysia’s largest integrated shopping mall and commercial development, SOGO The Mall, Mid Valley Southkey is the key destination for lifestyle shopping.

Awards & Recognition:

• Malaysia Retailers Association - Overall Best Supermarket 2010/2011.
• Malaysia Retailers Association - Overall Best Supermarket 2011/2012.
• Malaysia Social Media Week 2014 - Social Media Excellence Award (Best Retail Chain Sector).
• The Brand Laureate Special Edition World Awards 2015 by the Asia Pacific Brands Foundation - Brand Excellence in Retail Department Store.
• The Walt Disney Company (Southeast Asia) - Best Retail Execution of the Year 2015.
• The Brand Laureate Awards - Asia Pacific Entrepreneurship Awards (APEA).
• Malaysia Social Media Week 2016 - Social Media Excellence Award (Corporate Social Responsibility).
• Certificate of Excellence - Tripadvisor (For the consistent achievement of high ratings from travellers).

Perks and benefits Medical Insurance, Allowance & Incentive,Staff discounts

What can I earn as an Assistant Information Technology Manager