IT Assistant

Bahang Bay Hotel; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality establishment in Penang is seeking an IT Support Specialist responsible for troubleshooting hardware, software, and network devices. The role involves assisting various departments, including the Front Office and Housekeeping, with IT-related matters. Candidates should have experience with Property Management Systems and basic network troubleshooting. This position offers opportunities to work with vendors and assist in system support for different IT tools utilized throughout the hotel. The ideal candidate thrives in a collaborative environment while managing diverse IT requests.

Qualifications

• Experience in troubleshooting computers, printers, and network devices.
• Proficiency in installing and updating software applications.
• Ability to assist with Property Management Systems.

Responsibilities

• Troubleshoot and support various IT-related issues.
• Assist departments with IT matters.
• Monitor and escalate network stability issues.

Skills

Troubleshooting hardware

Software installation

Network support

Point of Sales systems

Collaboration with departments

Tools

Opera

eZee

Fidelio

PABX systems

CCTV

Job description

Troubleshoot computers, printers, POS machines, and network devices.

Install, configure, and update software applications used by various departments.

1. Hardware & Software Support

• Troubleshoot computers, printers, POS machines, and network devices.
• Install, configure, and update software applications used by various departments.

2. System Support

• Assist with Property Management Systems (PMS) such as Opera, eZee, Fidelio, or similar.
• Support Point of Sales (POS) systems for restaurants and cafés.
• Help with keycard systems, phone systems (PABX), CCTV, Wi-Fi, and guest internet services.

3. Network & Server Handling

• Basic troubleshooting of LAN/Wi-Fi connectivity.
• Monitor network stability and escalate to vendors when needed.

4. Collaboration With Departments

• Support Front Office, Housekeeping, Engineering, Finance, HR, and Sales for any IT‑related matters.
• Work closely with vendors for system troubleshooting.

5. Carry out any additional or ad hoc duties assigned from time to time