IT ASSISTANT

Supercomal Medical Products.; Alor Merah; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading healthcare technology firm in Malaysia is seeking a Technical Support Specialist to provide daily support for Windows, macOS, and mobile devices. Responsibilities include troubleshooting hardware issues, managing network performance, and assisting with user account management. Ideal candidates should hold a diploma/degree in IT or related fields and possess strong problem-solving skills, with fresh graduates encouraged to apply. The role offers opportunities for learning and adapting within a dynamic IT environment.

Qualifications

• Fresh graduates or candidates with 1–2 years of relevant experience are encouraged to apply.
• Knowledge of configuring and troubleshooting routers and switches is an advantage.
• Experience with AD user management and shared folder permissions is a plus.

Responsibilities

• Provide daily technical support to end-users for various operating systems.
• Troubleshoot hardware and software issues including PCs and peripherals.
• Assist in monitoring network performance and reporting connectivity issues.
• Perform routine system maintenance and patch updates.
• Maintain IT documentation such as inventory lists and network diagrams.

Skills

Basic networking concepts

Windows OS

macOS

Microsoft 365

Problem-solving skills

Customer-focused attitude

Education

Diploma/Degree in IT, Computer Science, Networking

Tools

NAS systems (Synology/QNAP)

Routers

Switches

Firewalls

Job description

Supercomal Medical Products – Kota, Kedah

• Provide daily technical support to end-users for Windows, macOS, mobile devices, and office applications.
• Troubleshoot hardware and software issues, including PCs, laptops, printers, and peripherals.
• Handle basic to intermediate networking tasks such as IP configuration, LAN/Wi‑Fi troubleshooting, VLAN understanding, and cabling checks.
• Assist in monitoring network performance and reporting connectivity issues to the IT team or vendors.
• Support configuration and maintenance of network devices (routers, switches, access points) under guidance from senior IT staff.
• Perform routine system maintenance, patch updates, antivirus checks, and system backups.
• Assist with user account creation, password resets, permission assignments, and basic server access tasks (AD, shared folders, etc.).
• Assist in managing NAS (Synology/QNAP) systems including shared folder setup, permissions, user access, quota management, and basic troubleshooting.
• Monitor NAS health, disk status, storage capacity, and backup jobs, and report issues promptly.
• Support backup and restore operations on NAS, including scheduled backups and verifying consistency.
• Support installation, configuration, and deployment of new IT equipment and software.
• Maintain IT documentation such as inventory list, network diagrams, support tickets, and incident logs.
• Coordinate with vendors for repairs, warranty claims, ISP issues, and technical purchases.
• Provide on‑site support for meetings, video conferencing systems, and internal applications.
• Assist in IT projects such as network upgrades, system migrations, and cybersecurity initiatives.

What We’re Looking For

• Diploma/Degree in IT, Computer Science, Networking, or related field.
• Fresh graduates or candidates with 1–2 years of relevant experience are encouraged to apply.
• Strong understanding of basic networking concepts (IP addressing, DNS, DHCP, VLANs, routing fundamentals).
• Knowledge of configuring and troubleshooting routers, switches, access points, and firewalls is an advantage.
• Familiarity with Windows OS, macOS, Microsoft 365, email systems, and common office applications.
• Ability to perform hardware diagnostics, replace components, and handle system setup.
• Experience with AD user management, shared folder permissions, and basic server tasks is a plus.
• Experience with NAS systems (Synology/QNAP), including shared folder management, access control, and basic backup configuration, is an added advantage.
• Good problem‑solving skills with the ability to handle multiple support requests efficiently.
• Strong communication skills and a customer‑focused attitude.
• Willing to learn, adapt, and support IT operations during off‑hours when required.