IT Analyst (Club Med Borneo)

Club Med; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global resort company in Kuala Lumpur is seeking a Village Support Analyst to oversee IT solutions integration and daily helpdesk operations. The role involves improving internal customer experience, managing support operations, and ensuring service reliability. Ideal candidates will have strong analytical and collaborative skills in a technical environment. Join our team and contribute to enhancing IT support services while enjoying the vibrant atmosphere of our locations.

Qualifications

• Proficient in IT support operations and familiar with Help Desk management.
• Ability to analyze support data and improve performance.
• Collaborative skills for working with technical and functional teams.

Responsibilities

• Coordinate operations of the Village IT Helpdesk.
• Monitor and manage IT infrastructure and services.
• Document and track problems for timely resolution.

Job description

Village Support Analyst is responsible for the proper and accurate integration of solutions in ESAP, guaranteeing that technical standards are met and shared, while ensuring specificities of the zone are properly anticipated and communicated; following the Technical Guidelines provided by the IT Engineering & Admin Support Group for the proper operation of the IT environment.

• Point of contact for technical support.
• Responsible for supervising day to day operations of the Village IT Helpdesk.
• Accountable for the support operation in Villages to ensure performance and reliability.
• Ensures that services are properly handover between technical and functional teams.
• Manages escalation procedures and ensures service level is maintained.

Responsibilities

Overall improvements of internal customer experience and Help Desk Operations; Assess the support needs of solutions and feedback from users. Coordinates the proper handover of solutions to the support Area in accordance with the established operation agreements. Monitor wired / wireless Infrastructure and Internet lines, mitigating errors, being pro‑active preventing failures and service disruption. Collaborate with IT Team to create and maintain the knowledge database. Collaborate in project deployment; asset control and distribution. Coordinate the Help Desk Operations on villages and contribute to the resolution of tickets by giving hands‑on support. Documents, reports, tracks and monitors problems to ensure resolution in a timely manner.

Analyzes Support data to improve performance and training.

Organizational Alignment

Reports functionally to IT Helpdesk Coordinator.

Reporting Line

Direct report to Technical Service Manager.

All our positions are open to people with disabilities.

So, what are you waiting for? Pack your bags!