Senior Retail Associate

Habib Retail; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia is looking for a customer service associate to provide excellent service and support clients in their buying journey. Responsibilities include engaging customers, coordinating promotional activities, and maintaining stock records. Suitable candidates should have at least SPM qualifications, with preferable experience in retail, although fresh graduates are welcome. Candidates must be eager to learn and able to work flexible hours, including weekends.

Benefits

Internal training and development opportunities

Qualifications

• Minimum SPM qualification required.
• 2-3 years experience in retail is preferred but fresh graduates are welcome.

Responsibilities

• Provide excellent customer services and assist in buying processes.
• Engage with customers and answer inquiries about products.
• Coordinate sales activities to meet targets.
• Maintain merchandise records and assist with stock takes.
• Ensure customer requests are processed and approved.

Skills

Customer service

Sales and marketing knowledge

Teamwork

Communication in English

Communication in Bahasa Melayu

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

You will be given the responsibility to personalize excellent customer services and assist the customers in overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Responsibilities

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.
• Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 2-3 years of relevant working experiences in fashion and beauty retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Bahasa Melayu language, ability to speak additional languages will be an added advantage.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.
• Candidates have full working rights for Malaysia.

Grow with us and be part of our culture. Shortlisted candidates will be receiving a call from our HR team within a week!

Click the “APPLY” button now.