Investigations & Trace Executive

Tambadana; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A collections agency in Kuala Lumpur is seeking candidates for a role focused on debt tracing and collection. Responsibilities include locating debtors, validating data, and ensuring compliance with privacy laws. Ideal candidates should possess strong communication and problem-solving skills, and fresh graduates are encouraged to apply. The position offers attractive performance incentives and clear career advancement opportunities, all within a supportive work environment.

Benefits

Attractive incentives based on performance

Clear career advancement opportunities

Supportive and positive working environment

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in collections, credit control, or customer service is an advantage.
• Able to handle difficult conversations with professionalism.

Responsibilities

• Utilize internal databases and tools to locate debtors.
• Use company resources to trace debtor whereabouts.
• Cross-check debtor info with external sources for accuracy.
• Maintain and update the skip tracing system.
• Report on tracing progress and monitor cases.
• Ensure compliance with PDPA privacy laws.
• Record all actions taken in the tracing process.
• Coordinate with other departments for smooth case handling.

Skills

Good communication skills

Negotiation skills

Problem-solving skills

Attention to detail

Basic computer skills (MS Office)

Education

Minimum SPM or Diploma in any field

Job description

Minimum SPM / Diploma in any field (higher education is an advantage).

Fresh graduates are encouraged to apply.

Experience in collections, credit control, or customer service will be an added advantage.

Good communication and negotiation skills.

Able to handle difficult conversations with professionalism.

Strong problem‑solving skills and attention to detail.

Basic computer skills (MS Office, email, etc.).

Able to work independently and in a team.

Task & responsibilities

• 1. Locating Debtors: Utilize internal databases, CRM systems, and tools to locate hard‑to‑reach debtors. Follow up on missing or outdated contact info (phone, address, employment).
• 2. Investigation and Tracing: Use company resources (payment history, prior correspondence) to trace debtor whereabouts. Track those with updated contact details.
• 3. Data Validation: Cross‑check debtor info with external sources (public records, social media) as per policy, ensuring data accuracy.
• 4. Managing Skip Tracing Systems: Maintain and update the skip tracing system. Troubleshoot technical issues with tools, collaborating with Collection Manager for system improvements.
• 5. Follow‑Up and Reporting: Report on tracing progress, success rates, and challenges. Monitor cases for patterns to enhance the collections process.
• 6. Compliance and Legal Adherence: Ensure skip tracing complies with PDPA privacy laws and company ethical standards.
• 7. Documentation: Record all actions taken in the tracing process, including calls, searches, and third‑party inquiries. Document challenges and successes for case strategy.
• 8. Collaboration: Coordinate with other departments (Customer Service, Finance) for smooth case handling and escalation when needed.

What we offer

• Attractive incentives based on performance
• Clear career advancement opportunities
• Supportive and positive working environment