Insurance Ops

Evo Business Consulting Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm in Malaysia is seeking an Insurance Operations Associate to manage business processing tasks including data entry and premium billing. Candidates should have at least 1 year of experience in underwriting operations and must be fluent in Cantonese. The role emphasizes analytical skills and attention to detail, ensuring accuracy in policy processing. Working days are Monday to Friday from 9:00 a.m. to 6:00 p.m., with a contract duration of 12 months.

Qualifications

• 1 year of experience in underwriting operations.
• Familiarity with policy issuance and service level agreements.
• Proficiency in written and spoken English is preferred.

Responsibilities

• Validate and enter customer proposals and transactions.
• Ensure adherence to processing turnaround times.
• Generate quotations and perform administrative tasks.
• Communicate effectively with Underwriters and clients.
• Organize and maintain electronic databases.
• Investigate and rectify rework issues.

Skills

Fluent in Cantonese

Analytical skills

Investigative skills

Data management

Education

Bachelor’s degree or equivalent

Job description

Job Title: Insurance Ops – HK (Cantonese)

Contract Duration: 12 months

Experience: 1 - 2 years

Work Location: Sunway Geo

Summary: The Insurance Operations Associate is responsible for performing routine and non-repetitive business processing tasks, including data entry, policy document issuance, and premium billing in compliance with established guidelines. The role requires analytical and investigative skills to ensure accuracy and efficiency in operations.

Job Description / Responsibilities

• Validate and enter customer proposals, applications, and transactions into the designated policy processing system for specific lines of business.
• Ensure adherence to processing turnaround times for policy applications and transaction processing.
• Generate quotations, new policies, renewals, endorsements, cancellations, and perform administrative tasks for consumer line products per the agreed Standard Operating Procedures.
• Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.
• Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.
• Investigate and rectify any rework issues to ensure process accuracy and efficiency.

Requirements

Must have

• A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.
• 1 year of experience in underwriting operations, including familiarity with policy issuance, data management, and adherence to service level agreements.
• Fluent in speaking, reading, and writing Cantonese for this role.

Good to have

• General insurance knowledge or experience is preferred.
• Experience in a Business Process Outsourcing or Shared Services environment is an added advantage.
• Proficiency in written and spoken English is required for English-speaking roles.
• Willingness to work in shifts (if required) to accommodate the region supported, including on Malaysian public holidays.

Working Days: Monday – Friday, 9:00 a.m. – 6:00 p.m.