Insurance Ops Associate - Cantonese Speaker (Fresh Graduates are Welcomed)

Accenture; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading consulting firm is seeking an Insurance Operations Associate who is a Cantonese speaker, welcoming fresh graduates. The role involves data entry, policy document issuance, and ensuring adherence to service level agreements. Candidates should hold a bachelor's degree and possess some familiarity with insurance operations. Excellent communication skills in both English and Cantonese are essential. This position requires precision, analytical skills, and a willingness to work on Malaysian public holidays.

Qualifications

• Bachelor's degree or equivalent in any field.
• Fresh graduate or 1-2 years of experience in insurance operations.
• General insurance knowledge or experience preferred.

Responsibilities

• Perform data entry and policy document issuance.
• Ensure adherence to turnaround times for applications.
• Communicate effectively with Underwriters and clients.
• Organize and maintain electronic databases.

Skills

Cantonese proficiency

Analytical skills

Attention to detail

Communication skills

Education

Bachelor’s degree or equivalent

Job description

Insurance Ops Associate - Cantonese Speaker (Fresh Graduates are Welcomed)

The Insurance Operations Associate is responsible for performing routine and non-repetitive business processing tasks, including data entry, policy document issuance, and premium billing in compliance with established guidelines. The role requires analytical and investigative skills to ensure accuracy and efficiency in operations.

Validate and enter customer proposals, applications, and transactions into the designated policy processing system for specific lines of business.

Ensure adherence to processing turnaround times for policy applications and transaction processing.

Generate quotations, new policies, renewals, endorsements, cancellations, and perform administrative tasks for consumer line products per the agreed Standard Operating Procedures.

Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.

Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.

Investigate and rectify any rework issues to ensure process accuracy and efficiency.

Job Qualifications

A bachelor’s degree, Post Graduate Diploma, Professional Degree, or equivalent in any field.

Fresh graduate or 1–2 years of experience in insurance operations, including familiarity with policy issuance, data management, and adherence to service level agreements.

General insurance knowledge or experience is preferred.

Experience in a Business Process Outsourcing or Shared Services environment is an added advantage.

Proficiency in written and spoken English & Cantonese to effectively communicate with Cantonese-speaking clients.

Willingness to work accommodate the region supported, including Malaysian public holidays.