Insurance Claims Executive

Eurokars Group Indonesia; Malaysia; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading automotive company in Malaysia is looking for an Insurance Claims Officer/Executive to manage customer insurance claims, ensure accurate repair estimates, and deliver outstanding customer care. This role requires at least 3 years of relevant experience in automotive service and strong communication skills. Join a dynamic Body & Paint team dedicated to providing exceptional automotive care and helping customers navigate the claims process seamlessly.

Qualifications

• Minimum 3 years relevant experience in automotive service or claims.
• Strong interpersonal and communication skills are essential.
• Experience with digital documentation systems preferred.

Responsibilities

• Receive and record customer service needs efficiently.
• Gather required claims documents and authorizations.
• Guide customers on claims procedures and assessment.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Education

GCE 'O' Level or Diploma

Certificate in Motor Vehicle

Job description

Job Summary

Join our dynamic Body & Paint team as an Insurance Claims Officer/Executive and become the trusted link between customers and our expert repair technicians. You will ensure seamless insurance claims processing, accurate repair estimates, timely vehicle delivery, and exceptional customer satisfaction. This role is perfect for a service-oriented professional passionate about delivering outstanding automotive care.

Key Roles & Responsibilities

Customer Service & Claims Management

• Receive and record customer service needs; advise on repair scope, timelines, and costs.
• Gather all required claims documents, supporting evidence, and authorizations efficiently.
• Guide customers on accident reporting, BOLA liability assessments, and claims procedures.
• Follow up with insurers on liability verdicts and escalates unjust decisions when needed.
• Conduct damage assessments with Estimators and finalize accurate repair scope/cost estimates.

Repair Coordination & Vehicle Delivery

• Create Repair Orders and communicate work scope, parts requirements, and delivery dates to Body/Paint Shop.
• Coordinate replacement cars with leasing companies and secure customer belongings during repairs.
• Monitor repair progress and provide regular status updates to customers.
• Perform final vehicle condition checks, conduct joint inspections with customers, and ensure satisfaction before handover.

Operational Excellence

• Ensure all photos, documentation, and records are complete for claims submission and invoicing.
• Maintain organized claims files and a clean, professional work area.
• Handle customer complaints effectively and escalates when necessary.
• Build strong relationships with insurers, Body/Paint Shop, and internal teams.

Requirements

• Minimum GCE 'O' Level or Diploma with 3+ years relevant experience in automotive service/claims.
• Certificate in Motor Vehicle or equivalent qualification.
• Strong customer service orientation with excellent interpersonal and communication skills.
• Proficient in Microsoft Office and comfortable with digital documentation systems.
• Singapore Citizens and Permanent Residents preferred.