Instructor Professional Development Training

Malaysia Airlines; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading airline company is seeking an Instructor for Professional Development Training in Kuala Lumpur. This role involves planning and conducting training programs focused on customer service and communication. Candidates should have a relevant degree or diploma with significant experience in training. The ideal applicant will possess strong interpersonal skills and proficiency in Microsoft Office. This position offers an opportunity to enhance training excellence aligned with corporate standards.

Qualifications

• A degree with at least 3 years related experience or a diploma with 10 years experience.
• Train-the-trainer certification accredited by HRDC required.
• At least 3 years of experience as a trainer or similar role.

Responsibilities

• Develop and conduct training programs for the MAG and MAB.
• Identify gaps in training and develop appropriate modules.
• Engage with external training contributors for programs.

Skills

Interpersonal skills

Good communication skills

Proficiency in Microsoft Office

Education

Degree or equivalent

Diploma or STPM equivalent

SPM or equivalent

Job description

Position Title

Instructor, Professional Development Training

Report To

Manager, Hospitality Training

Position Summary

Plan, develop, ensure and conduct the provision of MAG and MAB professional development / soft skills learning (though not limited to) in qualifying for mandatory programmes, customer services, and MAG training requirements including the area of communication or soft skills, learning and development interventions in accordance with clearly established policies and procedure.

Key Accountability

Strategic

• To analyse, review, identify gaps via TNA (Training Need Analysis) of the MAG and external training in general and to develop training modules to address the gaps within the ambit of the MAB Academy’s policies and procedures.
• To customise, develop and conduct external non-MAG training programmes for its revenue-generating third-party customers.
• To establish and develop appropriate quality management standards for training and audits to achieve training excellence in alignment with the company's vision and mission

Operational

• To source and engage with external training parties as learning contributors for the Learning and Growth program(s).
• Administer and manage the respective learning modules in PULSERA learning arm, AIMS which includes course review and updates.
• Ensure delivery of excellent training
• Lead or participate in the company/divisional/ departmental
• To participate and assist in the development of training matters when required.

Governance & Policy

• To establish and develop appropriate quality management standards for training and audits to achieve training excellence in alignment with the company's vision and mission

Financial

• To ensure that the department’s business plan and objectives are achieved

Organisation & People

To customize and market programs for Interco and third-party. This includes planning the programs right up to the completion of the training session.

Qualification & Working Experience

• Degree or its equivalent with at least three (3) years of related experience; or
• Diploma/ STPM or its equivalent with 10 years of experience; or
• SPM or its equivalent with 15 years of related experience
• Train-the-trainer certification / accredited by HRDC
• At least 3 years of experience as a trainer, or a similar role

Areas of Experience

• Computer knowledge especially in PowerPoint, Excel, and Microsoft Office
• Good spoken and written English

Personality Traits

• Good interpersonal/communications/listening skills, independent, proactive, assertive, industrious, and self-motivated, flexible, lean, and agile.