Inside Sales Specialist (Telemarketing)

PERSOL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruiting agency in Kuala Lumpur is seeking an experienced telesales professional to handle inbound and outbound leads effectively. You will respond to leads, drive conversions, manage appointments, and follow up with patients, all while maintaining detailed records in the CRM. Candidates must have at least 1 year of experience in telesales or outbound sales, possess strong communication skills, and be goal-oriented. This position offers a basic salary plus commission. Public transport is accessible.

Qualifications

• At least 1 year of proven experience in telesales or outbound sales.
• Strong verbal and written communication skills.
• Ability to build rapport quickly.

Responsibilities

• Handle inbound and outbound leads from various channels.
• Respond to new leads within agreed standards.
• Drive strong lead conversion rates.
• Coordinate appointments.
• Follow up with pending patients.
• Explain treatment packages and pricing.
• Update leads and interactions in the CRM.
• Provide feedback to improve customer experience.

Skills

Telesales experience

Strong communication skills

Excellent interpersonal skills

Goal-oriented

Knowledge of products/services

Job description

Location: Alam Damai, Cheras (Relocating to KLCC area in mid-Jan 2026; Public Transport Accessible)

Basic Salary + COMMISSION

Job Responsibilities

• Handle inbound and outbound leads from calls, WhatsApp, social media, website, and partner referrals.
• Respond to new leads within agreed lead response time standards.
• Drive strong lead conversion rates from enquiry, consultation, treatment.
• Involve in Appointment Coordination.
• Proactively follow up with pending, undecided, or missed-appointment patients via WhatsApp, calls, or email.
• Explain treatment packages, pricing, instalment options, and promotions clearly.
• Update all leads, interactions, appointments, and outcomes accurately in the CRM.
• Share feedback and suggestions to improve scripts, workflows, and customer's experience.

Job Requirements

• Possesses at least 1 year of proven experiences in telesales or outbound sales.
• Strong communication skills both verbal and written.
• Excellent interpersonal skills and the ability to build rapport quickly.
• Goal-oriented and self-motivated with a strong desire to achieve targets.
• Knowledge of the products/services being offered.