Inside Sales Advisor

Tesla; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

An electric vehicle manufacturer based in Sepang is looking for an Inside Sales Advisor to respond to customer inquiries about new vehicle purchases. This role involves converting Reservations into production orders, ensuring customer satisfaction, and maintaining a superior prospect experience aligned with the company's brand values. Strong communication skills and the ability to work effectively in a team are essential. The position requires fluency in English and a valid driving license.

Qualifications

• Strong team player essential for collaboration.
• Excellent communication skills required, both oral and written.
• Ability to effectively prioritize tasks and handle shifting priorities.
• Attention to quality and detail is crucial.
• Valid driving license needed.
• Fluency in English and local language is a must.

Responsibilities

• Respond to reservation and new ownership inquiries in a timely manner.
• Convert reservations into production orders to meet delivery objectives.
• Create a superior prospect experience aligned with brand values.
• Follow-up on leads from marketing campaigns.
• Maximize phone utilization, adhering to activity metrics.
• Stay updated on industry trends and best practices.
• Work with technical departments on vehicle production insights.
• Maintain integrity of information in the CRM system.
• Suggest improvements for the website.
• Escalate matters requiring management concurrence.
• Continuously improve processes related to Tesla purchases.

Skills

Team player

Communication skills

Relationship management

Prioritization

Attention to detail

Fluency in English

Job description

The primary focus of the Inside Sales Advisor team is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner. The Inside Sales Advisor team will focus on Vehicle Configurations and will be working with existing Reservation holders to convert their reservation into a production order. The Inside Sales Advisor is responsible for these customer service activities in order to deliver top quality customer service and customer satisfaction.

Responsibilities

• Respond to all reservation and new ownership inquiries from multiple contact channels in a timely and accurate manner.
• Work with existing Reservation holders to convert their reservation into a production order in order to achieve expected build, shipment and delivery objectives.
• Conduct business dealings in a way that creates a superior prospect experience that represents the Tesla brand values.
• Utilize a consistent contact process to follow‑up, nurture, and close leads generated by marketing campaigns.
• Achieve company aims for vehicle order levels.
• Maximize and leverage phone time, including pre‑call planning, and adhere to activity metrics.
• Keep up with industry trends and best practices, including utilization of new technology and web resources.
• Work with the technical departments to understand current vehicle and production talking points.
• Utilize, update and maintain the integrity of information in Tesla’s CRM system.
• Provide suggestions for website improvements.
• Escalate matters that require senior management concurrence in a timely manner to line management.
• Work on the continuous improvement of processes and procedures related with the purchase of a Tesla.

Requirements

• Strong team‑player.
• Excellent Communication and relationship management skills, both oral and written.
• Ability to prioritize effectively and handle shifting priorities.
• Attention to quality and detail.
• Valid driving licence.
• Fluency in English and other local language.