infrastructure manager

RecruitFirst Pte Ltd; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology firm in Malaysia seeks a Lead Systems Engineer to support critical systems and lead initiatives for technology solutions. The ideal candidate will have strong technical acumen, preferably in a leadership role, and will collaborate with various teams to implement and support global technology solutions. You will be responsible for ensuring operational sustainability and guiding junior staff. Opportunities for professional growth and competitive compensation packages are offered.

Qualifications

• Expert technical acumen in domain(s) as Lead Systems Engineer.
• Ability to define a technology roadmap and influence product roadmaps.
• Proven leadership skills to support junior staff.

Responsibilities

• Provide 24x7 global support for critical systems.
• Consult on investigation of root cause for incidents.
• Manage and report KPIs to improve performance.

Skills

Technical acumen in Lead Systems Engineering

Ability to lead POC efforts

Skills in presenting to Senior Leaders

Knowledge of systems engineering and administration

Building foundational skills to automate processes

Ability to balance multiple priorities

Education

Education in a relevant field or equivalent experience

Job description

What requirements you'll need to be eligible

• Expert technical acumen in domain(s) as Lead Systems Engineer
• Skills and Experience in presenting to Senior Leaders
• Ability to lead POC efforts in support of organization Technology needs
• Capable of defining a technology roadmap and influencing product roadmaps for vendors
• Growing Knowledge of systems engineering and administration.
• Ideal candidate would have education and/or equivalent experience in a prior LeadSystems Engineering position
• Ability to use knowledge, sound judgment, and resourcefulness to
  support the design and deployment of global technology solutions
• Demonstrates seasoned leadership skills to help junior staff excel in role
• Building on foundational skills to automate annual processes and growing technical acumen in role
• Ability to balance multiple priorities and meet deadlines

What you'll be doing on the job

1. Production Support

• End User Support:
  • As needed, provides 24*7 global support of critical systems in a rotating On-Call environment
  • Consults on investigation of root cause analysis for some Critical, or Repeat
    incidents
  • May engage with vendors where needed on complex incidents within the domain
• Create and Maintain Systems Documentation:
  • Provides consult in crafting user guides/job aides and facilities training of the other members of the team
• Systems Lifecycle Management:
  • Provides guidance on bug fixes or critical updates that need
    to be applied urgently and assists in coordination and
    implementation of such updates
• Create, Maintain and Report KPIs
  • Assesses reporting gathered by the team and looks to trends that
    could lead to large corrections, updates or new POCs being brought in
    to help unfavorable KPIs.
• Collaboration with other technical service teams to manage, maintain, and resolve complex IT services
  • For Critical or more complex issues, participates in collaboration with peers to resolve cross-domain infrastructure issues.
• Technical Service Ownership
  • For Critical or more complex issues, acts as an escalation point on
    troubleshooting performance issues and outages, and proactive
    problem identification and remediation

Solution Design

• Works on projects that include process components and not just IT systems.
• Able to translate business requirements into technology solutions
• Ability to influence others to collaborate towards a single design
• Solution Implementation:
  • Resource for implementing agreed upon design in alignment with business or app needs
  • Ensures documentation of test and contingency plans as needed for
    implementation
  • Outlines support and sustainment model for service(s) being implemented
• Technical Design:
  • Includes detailed technical design components needed for implementation
  • Defines documentation of design in alignment with requirements gathered (this can be everything from an app flow to physical design...and everything in between)
  • Leads the identification of new services needed (if necessary) to fulfill design and depict rationale for unique use case, POC for validation, etc.
• Requirements Elicitation:
  • Leads eliciting & documenting requirements from all stakeholder communities (business & IT)
  • As necessary, translating into a service catalog design components, financial estimates and schedules
• Iterative Solution Design/Prototyping:
  • As requirements may change, support need in alignment with standard design and implementation patterns
  • Initiates POCs with vendors on solutions that are spawned based on new needs (business, app or tech stack initiated)
• Provides technical expertise outside of primary domain and works closely with technical architects as a SME on designs for new innovations
• Helps to outline support and sustainment model for service(s) being implemented
• Provide guidance on implementation through the lens of Operational Sustainability

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