Information Technology Support Engineer

United Imaging Healthcare; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking an experienced IT Support Engineer to join their Enterprise IT team. This role is crucial for providing technical support, managing core IT infrastructure, and resolving operational issues. Candidates should have a Bachelor's degree and 5–7 years of enterprise IT support experience, with proficiency in Windows Server, networking, and PowerShell scripting. Strong problem-solving and customer service skills are also required. This position is based in Johor Bahru, Malaysia.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5–7 years of experience in enterprise IT support.
• Strong technical skills in Windows and network infrastructure.

Responsibilities

• Provide first-level IT support to office and remote employees.
• Administer and maintain Windows and Linux servers.
• Monitor and troubleshoot backup systems.

Skills

Active Directory

TCP/IP

Windows Server 2016+

PowerShell scripting

Network troubleshooting

Education

Bachelor’s degree in Computer Science or related field

5–7 years of hands-on experience

Tools

VMware

O365/Azure

Job description

Position Overview

We are seeking an experienced IT Support Engineer to join our Enterprise IT team. You will be the frontline for technical support, resolving daily operational issues while managing and optimizing our core IT infrastructure. This role requires strong technical skills, problem‑solving abilities, and a commitment to excellent customer service.

Key Responsibilities

End-User & Office Support:

• Provide first‑level IT support to office‑based, field, and remote employees.
• Troubleshoot and resolve hardware, software, network, and telephony issues (desktops, printers, IP phones, etc.).
• Manage user accounts, IT assets, and deploy software/OS images using distribution tools.
• Develop and maintain knowledge base articles to improve team efficiency.
• Provide on‑site IT support for meetings and corporate events.

Infrastructure Operations:

• Administer and maintain Windows Server (2016+) and Linux servers (Red Hat, CentOS, Ubuntu).
• Support core infrastructure services: Active Directory, Group Policy, DNS, DHCP.
• Create and maintain PowerShell scripts for task automation.
• Monitor and troubleshoot backup systems (e.g., Veritas) to ensure data integrity.
• Configure, maintain, and optimize network hardware (switches, routers, firewalls, WAPs, VPNs).
• Adhere to ITIL‑based change and access management procedures.

Qualifications & Skills

• Bachelor’s degree in Computer Science or related field, or equivalent practical experience.
• 5–7 years of hands‑on experience in enterprise IT support, with expertise in Windows and network infrastructure.
• Required Technical Proficiency:
• Windows Server 2016+, Active Directory, DNS, DHCP, PKI.
• Core networking: TCP/IP, routing protocols (OSPF, BGP, EIGRP), VLANs, VPN (IPSec/SSL).
• PowerShell scripting for administration and automation.
• Experience with virtualization platforms (VMware).

• Preferred Skills/Certifications:
• Microsoft MCITP, VMware VCP, or CCNP certification.
• Experience with O365/Azure, SCCM, Exchange, and SD‑WAN.
• Strong analytical, communication, and documentation skills.
• Ability to travel occasionally to other corporate offices.