Information Technology Executive & Application Support

MOG Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology solutions provider in Selangor, Malaysia is seeking a competent IT Executive to support and manage business software applications. The role focuses on application support, system maintenance, and improving software performance. Ideal candidates should hold a Bachelor’s degree in a relevant field and possess 1-2 years of experience in software application support. Strong interpersonal skills and problem-solving abilities are essential. Join a dynamic team and contribute to enhancing user experience across the organization.

Qualifications

• 1-2 years of experience in software application support or administration.
• Knowledge on ERP and CRM is an advantage.
• Basic knowledge of databases and system workflows is a plus.

Responsibilities

• Provide application support to resolve software bugs and performance issues.
• Perform routine maintenance and monitor application health.
• Act as primary contact for users, offering guidance and resolving usability issues.

Skills

Application support

Problem-solving skills

Interpersonal skills

Technical communication

Education

Bachelor’s Degree in Information Technology or related field

Tools

Microsoft Office

ERP Systems

CRM Systems

Job description

We are looking for a competent and proactive IT Executive to support and manage business software applications across the organization. This role focuses on application support, system maintenance, and continuous improvement to ensure reliable and efficient software operations.

Key Responsibilities

• Providing application support to resolve software bugs, performance issues, or user errors.
• Performing routine maintenance, managing configurations, and monitoring application health.
• Primary point of contact for users, offering guidance, and resolving usability issues.
• Conducting requirement study and do testing for new functionality.
• Working with Developer teams for root cause analysis of complex incidents.

Job Requirements

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Minimum 1–2 years of experience in software application support, application administration, or a similar role.
• Knowledge on ERP and CRM (added advantage).
• Strong understanding of software applications, operating systems, and general IT environments.
• Strong interpersonal skills to handle frustrated users and explain technical issues.
• Basic knowledge of databases, application troubleshooting, and system workflows is an advantage.
• Proficient in Microsoft Office and commonly used enterprise or business applications.
• Strong problem‑solving skills with good communication and user‑support abilities.
• Able to work independently and collaborate effectively within a team.
• Ability to analyze complex issues and provide quick, effective solutions.