Indoor Sales Assistant (Mandarin Speaker)

Ban Hock Heong Trading Sdn Bhd; Batu Caves; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail trading company in Batu Caves is seeking a sales associate to provide excellent customer service, assist with product selection, and manage sales transactions. Candidates should possess at least 2 years of sales experience and strong Mandarin communication skills. Familiarity with digital marketing tools is a plus. This role offers benefits such as annual leave, health insurance, and EPF. Candidates must be flexible to work weekends based on shifts.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Minimum 2 years of relevant sales experience, familiar with retail or wholesale business.
• Strong Mandarin communication skills preferred.
• Ability to utilize various digital marketing strategies.

Responsibilities

• Provide excellent customer service to walk-in customers.
• Assist customers in selecting appropriate products.
• Manage the visual appeal of the sales area.
• Process sales transactions accurately.
• Monitor inventory levels of products.
• Support marketing initiatives and gather customer feedback.
• Conduct market research.
• Develop relationships with customers.
• Utilize digital marketing tools for promotions.

Skills

Sales experience

Mandarin communication

Digital marketing tools

Interpersonal skills

Education

Secondary education/SPM/'O' Level

Job description

Requirement

• Possess at least 2 years of relevant sales experience, familiar with retail or wholesale business.
• Secondary education/SPM/'O' Level, with good Mandarin communication skills.
• Familiar with business development, marketing, sales techniques, and market research.
• Understand and be able to utilize digital marketing tools and strategies.
• Possess excellent communication and interpersonal skills, able to build good relationships with customers.
• Able to independently complete sales tasks and achieve sales targets.
• Mandarin speaker is preferrable.
• Own transportation.
• Ready to work on weekend based on shift.

Responsibility

• Provide excellent customer service to walk-in customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Assist customers in selecting appropriate Chinese prayer materials based on their needs and preferences, offering guidance and recommendations.
• Manage and maintain the visual appeal of the indoor sales area, including product displays, promotional materials, and overall store cleanliness.
• Process sales transactions accurately, including operating the point-of-sale system, handling cash and electronic payments, and issuing receipts.
• Monitor inventory levels of Chinese prayer materials, proactively identifying low-stock items and communicating replenishment needs to the relevant department.
• Support marketing initiatives by distributing promotional materials, assisting with in-store events, and gathering customer feedback on products and services.
• Conduct market research to identify emerging trends and customer preferences in the Chinese prayer materials industry, providing insights to the sales and marketing teams.
• Develop and maintain strong relationships with existing customers, proactively reaching out to offer assistance and promote new products or services.
• Utilize digital marketing tools and platforms to promote products and engage with customers online, including managing social media accounts and creating engaging content.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO