Indonesian Call Center Specialist

Startek; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking a customer-focused Call Centre Agent. The role involves handling inbound and outbound calls efficiently, addressing customer inquiries, and ensuring a positive customer experience. Ideal candidates should possess excellent communication and problem-solving skills, with a willingness to work in a fast-paced environment. Flexibility for shift work, including weekends and holidays, is required. Join a dynamic team dedicated to achieving high customer satisfaction rates.

Qualifications

• Previous experience in customer service is preferred but not mandatory.
• Strong communication skills are essential.
• Must be able to work in a high-pressure environment.

Responsibilities

• Answer incoming calls and respond to customer queries professionally.
• Handle customer complaints and provide solutions.
• Document all call information accurately.

Skills

Excellent communication skills

Problem-solving abilities

Active listening

Stress management

Basic computer skills

Job description

A leading customer service provider in Malaysia is seeking a customer-focused Call Centre Agent. The role involves handling inbound and outbound calls efficiently, addressing customer inquiries, and ensuring a positive customer experience. Ideal candidates should possess excellent communication and problem-solving skills, with a willingness to work in a fast-paced environment. Flexibility for shift work, including weekends and holidays, is required. Join a dynamic team dedicated to achieving high customer satisfaction rates.