Inbound Sales & Tech Support Specialist

Teleperformance; Petaling Jaya; On-site; USD 7,000 - 15,000; Full time

Job summary

Join a dynamic team as a Technical Support Specialist where you will provide exceptional customer service and support. This role involves engaging with customers through various channels, troubleshooting issues, and promoting products to enhance their experience. An established industry player is seeking individuals with a passion for technology and customer success. If you have strong communication skills, a knack for problem-solving, and a drive to meet sales targets, this is the perfect opportunity for you to grow in a supportive environment that values your contributions and offers a pathway to success.

Qualifications

• Minimum 6 months in customer support; fresh graduates welcome with relevant degrees.
• B2 level English proficiency required; tech-savvy with strong interpersonal skills.

Responsibilities

• Field inbound calls and provide exceptional customer service.
• Take a consultative approach to uncover customer needs and provide solutions.
• Meet metrics such as First Call Resolution and Conversion Rates.

Skills

Customer Support

Sales Skills

Interpersonal Skills

Problem-Solving

Multitasking

Tech Savvy

Education

Bachelor’s Degree

Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

CRM Systems

Job description

Join a dynamic team as a Technical Support Specialist where you will provide exceptional customer service and support. This role involves engaging with customers through various channels, troubleshooting issues, and promoting products to enhance their experience. An established industry player is seeking individuals with a passion for technology and customer success. If you have strong communication skills, a knack for problem-solving, and a drive to meet sales targets, this is the perfect opportunity for you to grow in a supportive environment that values your contributions and offers a pathway to success.