In Service Engineer Landing Gear Systems

Airbus; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aerospace company in Malaysia is seeking a skilled professional for a permanent Customer Engineering role. The position involves providing technical support to customers, managing communication, and addressing engineering queries. Candidates should be willing to travel internationally and engage in compliance-driven activities within a diverse and inclusive environment. This role demands strong analytical skills and a commitment to quality customer service.

Responsibilities

• Provide engineering assistance to customers for technical queries and maintenance recommendations.
• Analyze in-service events to identify potential impacts and corrective actions.
• Investigate emerging hot topics affecting the fleet and define corrective actions.
• Manage customer communication in various contexts over the phone and in person.
• Support regional fleet management with technical presentations on-site.

Job description

Responsibilities

• Provide engineering assistance to customers for technical queries, troubleshooting, maintenance recommendations and aircraft design understanding within defined time scale and good quality.
• Analyze in‑service events to identify potential impacts, launch appropriate corrective action and ensure proper follow‑up with the relevant customer services organization.
• Investigate emerging hot topics affecting the fleet and specific customers and define with fleet managers and central teams the associated corrective actions (mitigation & terminating solutions).
• Manage customer communication at various hierarchical levels and in different contexts: over the phone, in person, during troubleshooting on aircraft or during airline events (fleet review meetings, workshops, expert forums, regional conferences).
• Support regional fleet management and provide technical presentations during face‑to‑face meetings with customers on‑site.

Technical Scope

• ATA 32 Braking and Steering Systems
• ATA 32 Landing Gear Systems

Travel & Availability

Regular international travels for business, especially in Asia Pacific and Europe. Willing to travel. May be required to take a few turns on team stand‑by to support AOG cases outside of normal business hours.

Compliance & Integrity

Requires awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Customer Services Sdn Bhd

Job Type & Experience

Permanent. Professional level.

Job Family

Customer Eng & Technical Support & Services

Equal Opportunity & Diversity

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to *****@airbus.com. At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.