Implementation Consultant

BGC Group; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Kuala Lumpur is seeking an Implementation Consultant to work with clients on solutions for monday.com Work OS. You'll manage client needs, deliver customized workflows, and ensure successful onboarding while utilizing your technical skills in APIs and coding languages. Strong communication and project management abilities are essential. The position involves working Monday through Friday, 9 AM – 6 PM, office-based with occasional client visits.

Qualifications

• 3+ years in B2B SaaS implementation, consulting, or technical project management.
• Strong understanding of APIs (REST/GraphQL) and integration tools.
• Ability to code in Java/Python; React knowledge is a plus.
• Excellent communication and stakeholder‑management skills.
• Strong problem‑solving and project management capabilities.
• Mandarin is an advantage.

Responsibilities

• Consult with clients to analyze business processes and design solutions.
• Lead implementation projects, including workflows and integrations.
• Support pre-sales with demos and solution design.
• Conduct user training and drive adoption of the platform.
• Collaborate with Sales and internal teams for project delivery.

Skills

B2B SaaS implementation

API understanding

Java/Python coding

Excellent communication

Project management

Tools

Zapier

Workato

Integromat

Job description

About the Role

We are looking for an Implementation Consultant to help customers design, build, and implement solutions on monday.com Work OS. You will work closely with clients to understand business needs, deliver tailored workflows, support integrations, and ensure successful onboarding.

Key Responsibilities

• Consult with clients to analyse business processes and design monday.com solutions.
• Lead implementation projects, including workflows, automations, data migration, and API integrations.
• Support pre-sales with demos, solution design, and technical insights.
• Conduct user training and drive adoption of the platform.
• Collaborate with Sales and internal teams to ensure smooth project delivery.

Requirements

• 3+ years in B2B SaaS implementation, consulting, technical project management, or similar.
• Strong understanding of APIs (REST/GraphQL) and integration tools (Zapier, Workato, Integromat, etc.).
• Ability to code in Java/Python; React knowledge is a plus.
• Excellent communication and stakeholder‑management skills.
• Strong problem‑solving and project management capabilities.
• Mandarin is an advantage (to liaise with stakeholders and clients).

Working Hours

Monday–Friday, 9 AM – 6 PM. Office‑based with occasional client visits.