Immediate Hiring | Telemarketing Executive | Basic + Comm

J RECRUIT FIRM; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing tech-enabled platform in Malaysia is seeking a Telemarketing Executive to enhance customer engagement. You will be responsible for contacting customers, upselling products, and addressing concerns. Proficiency in English, Mandarin, and Bahasa Melayu is essential, as well as the ability to collaborate with team members. This position offers competitive starting salaries with the potential for growth. Join a dynamic team dedicated to improving the food supply chain.

Qualifications

• Ability to work with team and meet performance targets.
• Experience in tele sales or customer service is a plus.
• No F&B experience required.

Responsibilities

• Contacting customers to prompt orders and understand purchasing decisions.
• Upselling products remotely to customers.
• Addressing customer concerns and feedback.
• Collaborating with the team to identify process errors.
• Resolving customer issues with various departments.

Skills

Open to learning new methods

Ability to meet deadlines

Team collaboration

Comfortable with computers

Proficiency in English

Proficiency in Mandarin

Proficiency in Bahasa Melayu

Tools

Microsoft Excel

Job description

Immediate Hiring | Telemarketing Executive | Basic + Comm

This company is a fast growing, tech-enabled platform that moves tones of food products to all levels of the F&B industry (restaurants, cafes, hawkers etc.). We leverage technology to coordinate all aspects of food distribution, bringing us to our goal of making the entire food supply chain efficient and sustainable.

Starting salary RM 2300 and above after confirmation RM 2500.

After 3 months confirmation of KWSP & SOCSO deduction

Work from Office: 10am - 6pm

Job Description:

• Contacting customers to prompt them to place orders, understand their purchasing decisions
• Contacting customers to upsell them remotely
• Dealing with customer concerns, spoken and unspoken
• Recording customer feedback and information from conversations in our database
• Working with team manager and team members to identify errors in the company's processes which affect customers purchasing decisions
• Working with team and other department members to resolve customer issues e.g. finance, payment reconciliation, deliveries

Job Requirements:

• You are open to learning and experimenting with new methods of communication and closing sales remotely.
• You are able to work through lists and complete all assigned tasks within the deadlines given.
• You understand that performing as a team is crucial and you are able to work with teammates to hit performance targets and incentives.
• Prior experience in tele sales, telemarketing, customer service, data entry is a plus but not essential.
• F&B experience is not required at all.
• Comfortable working with computers, Microsoft Excel especially. Expertise is not required.

Proficiency in English, Mandarin, Bahasa Melayu is required. Other dialects are a bonus.

Apply now or contact the below to know more.