Hybrid Field Support Engineer (Entry-Level)

NTT; Kuala Selangor; Hybrid; MYR 30,000 - 50,000; Full time

Job summary

A leading technology services company is seeking an entry-level Cross Technology Service Delivery Field Support Engineer (L1) in Kuala Selangor. This role involves providing first-line technical support to clients, ensuring service continuity, and resolving incidents. Ideal candidates will hold a relevant degree and possess certifications in Data Centre and Networking technologies. The role offers hybrid working arrangements and opportunities for professional growth within a diverse workplace.

Qualifications

• Entry-level experience in collaboration technologies such as VOIP and IP Telephony.
• Entry-level experience in technical support to clients.
• Entry-level experience in diagnosis and troubleshooting.

Responsibilities

• Provide first-line remote and onsite technical support to clients.
• Investigate first line support calls and identify the root cause of incidents.
• Proactively identify problems and log incidents in a timely manner.

Skills

Good communication skills

Ability to plan activities and projects

Ability to maintain a positive outlook

Ability to work well under pressure

Active listening techniques

Adaptability

Client-focused interactions

Education

Bachelor’s degree or equivalent in Information Technology or Computing

Associate level certification in Data Centre technologies

Associate level certification in Networking technologies

Tools

Cisco

NetApp

Juniper

Aruba

Webex Calling

Job description

A leading technology services company is seeking an entry-level Cross Technology Service Delivery Field Support Engineer (L1) in Kuala Selangor. This role involves providing first-line technical support to clients, ensuring service continuity, and resolving incidents. Ideal candidates will hold a relevant degree and possess certifications in Data Centre and Networking technologies. The role offers hybrid working arrangements and opportunities for professional growth within a diverse workplace.