Human Resource Manager

LA Lim Family Sdn Bhd; Iskandar Puteri; On-site; MYR 60,000 - 80,000; Full time

Job summary

A growing healthcare company in Iskandar Puteri is seeking a hands-on HR Manager to lead recruitment and manpower management for its operations. The ideal candidate will be operationally strong, comfortable in a fast-moving environment, and skilled in HR processes. Responsibilities include managing recruitment cycles, ensuring staffing readiness, and establishing HR policies, all while supporting performance planning and compliance with local labour laws.

Qualifications

• 3-5 years of HR generalist or HRBP experience with a focus on recruitment.
• Experience hiring for operations-heavy teams like call centers is preferred.
• Solid understanding of manpower planning and scheduling.

Responsibilities

• Lead full-cycle recruitment for frontline and managerial roles.
• Translate business needs into headcount and shift coverage plans.
• Manage onboarding and employee records compliance.

Skills

Recruitment and talent acquisition

Manpower planning

HR operations

Interpersonal skills

English proficiency

Tools

HR admin tools

HRIS experience

Job description

Job Overview

We are looking for a hands‑on HR Manager to lead end‑to‑end recruitment and manpower management for our sister company Silver Genz Sdn Bhd, a growing healthcare‑related operations team, including a safety‑critical call center function. This role will establish HR processes, ensure staffing readiness, and support performance and workforce planning to meet operational demands.

The ideal candidate is operationally strong, highly organised, and comfortable working in a fast‑moving environment where people, compliance, and service quality are tightly linked.

Key Responsibilities

• Recruitment & Talent Acquisition – Lead full‑cycle recruitment for frontline and managerial roles, refine scopes, source candidates, screen, coordinate interviews, manage offers, maintain talent pipeline, and strengthen employer branding.
• Manpower Planning & Workforce Management – Translate business needs into headcount and shift coverage plans, monitor staffing levels, forecast hiring, manage schedules and deployment guidelines, and track attendance, leave, overtime, shift swaps to ensure service continuity.
• HR Operations & Employee Lifecycle – Establish and maintain HR policies and SOPs, conduct onboarding, manage employee records and compliance, handle staff queries, and support performance review cycles, promotions, role changes, and exit processes.
• Learning, Development & Culture – Coordinate training programmes, identify skills gaps with managers, propose development plans, and support team engagement initiatives to build a strong, caring, service‑oriented culture.
• Compliance & HR Reporting – Ensure compliance with local labour laws and internal policies, provide monthly HR reports on hiring progress, attrition, absenteeism, payroll inputs, and manpower utilisation, and recommend improvements based on workforce data and operational feedback.

Requirements

• Minimum 3–5 years of HR generalist or HRBP experience, with strong focus on recruitment and workforce management.
• Experience hiring for operations‑heavy teams (call center, healthcare services, retail, logistics, or similar) is preferred.
• Solid understanding of manpower planning, scheduling realities, and frontline workforce challenges.
• Strong interpersonal and communication skills; able to handle sensitive situations professionally.
• Comfortable working independently, building processes from scratch, and improving existing ones.
• Proficient in HR admin tools and spreadsheets; HRIS experience is a plus.
• English proficiency required; Malay/Mandarin/dialects are an advantage for frontline recruitment and staff support.

Preferred Attributes

• Practical, grounded, and action‑oriented — not “policy only.”
• Able to balance empathy with firmness on standards.
• Detail‑driven with good judgement under pressure.
• Motivated by meaningful work supporting community safety and healthcare.